Cisco Network Systems, Cloud Computing, Communication Skills, Customer Support/Service, Data Recovery, Disaster Recovery, Email Technology, Endpoint Security, Firewalls, Help Desk, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Server, Network Monitoring, Security Infrastructure, Sophos Antivirus, VMWare
The candidate should have 1 to 3 years of experience providing levels 2 and 3 support to larger client bases with diverse technologies. Experience with a Managed Service provider and the use of the the tool sets of an MSP, as listed below, are a major plus.
Connectwise
ITGlue
Kaseya RMM or similar
LogicMonitor, Auvik or similar client network monitoring tools
Cove, Veeam, Datto or similar backup and disaster recovery technologies
Endpoint security platforms such as SentinelOne, Sophos, Huntress, etc.
The candidate should be able to communicate effectively between technical and business professionals and be fluent in the technologies we focus on, such as:
Microsoft Windows Server / Active Directory
Office 365 / Azure
Microsoft Email Solutions
VMWare Virtualization Solutions
Firewall (Fortinet, Cisco)
Switching (Dell, Meraki, Cisco)
Meraki, Ruckus and Ubiquiti Wireless
On Premise / Cloud Backup Solutions
As a first point of contact for support issues for their clients, outstanding customer service and communication skills are required.
C
Capstone Search Advisors