Helpdesk Intern

Nabors is seeking high performing intern for our Help Desk Support team. This role will provide hands on support for resolving routine troubleshooting technology inquiries and service needs for internal technology customers. Provide high customer service and support to all levels of computer users following service ticket procedure utilizing Nabors Help Desk process & procedures. Build your skills and knowledge in real life business scenarios. Internship based in Houston, TX.

Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.

• Must be enrolled in college in a computer science, information systems curriculum or related field
• Experience in installing, administrating and maintaining Microsoft Office applications, desktop operating systems and PCs preferred
• Possesses working knowledge of standard end user hardware and software
• Able to address most issues by following established procedures
• Proven ability to work within a team environment as well as independently, multi-task
• Adapt to frequent change
• Proven customer service skills
• Strong oral and written communication skills

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Work Authorization Requirement: Candidates must be currently authorized to work in the United States on a full-time basis. Nabors does not provide work visa sponsorship for this position, now or in the future.

• Handle level 1 ticketing issues and escalating issues to senior team members as necessary
• Serves as the primary point of contact for client assistance, resolves IT tickets for basic end-user PC support, server, and hardware inquiries by applying standard procedures, including ensuring compliance with applicable regulations
• Performs help desk duties in a call center environment with strong end-user focus
• Documents steps taken for resolving routine requests, keeps customer history up to date using appropriate documentation methods
• Maintains composure and a professional manner at all times, including in stressful situations with clients; understands when to escalate customer concerns to the next level
• Works directly with clients to troubleshoot and ask effective questions to fully diagnose the root cause of a problem
• Performs additional duties as required
• Handle level 1 ticketing issues and escalating issues to senior team members as necessary
• Serves as the primary point of contact for client assistance, resolves IT tickets for basic end-user PC support, server, and hardware inquiries by applying standard procedures, including ensuring compliance with applicable regulations
• Performs help desk duties in a call center environment with strong end-user focus
• Documents steps taken for resolving routine requests, keeps customer history up to date using appropriate documentation methods
• Maintains composure and a professional manner at all times, including in stressful situations with clients; understands when to escalate customer concerns to the next level
• Works directly with clients to troubleshoot and ask effective questions to fully diagnose the root cause of a problem
• Performs additional duties as required