3 years of experience for overall responsibility of help desk operations associated with the identification, prioritization, and resolution of reported problems. Experience ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. Helps maintain responsibility for development, maintenance, and integrity of help desk software. Required DoD Certification (Minimum): IAT Level II Certification Required Security Clearance: Secret (S)
Numbers & Facts
Location
Randolph, Texas
Skills
Analysis Skillsunmatched
Establish Prioritiesunmatched
Help Deskunmatched
Help Desk Softwareunmatched
IAT - Information Assurance Technicalunmatched
IT Service Management (ITSM)unmatched
Problem Solving Skillsunmatched
Secret Clearanceunmatched
Security Clearanceunmatched
United States Department of Defense (DoD)unmatched
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