Helpdesk & Project Support Technician

Softthink Solutions

Kenosha, Wisconsin

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JOB DETAILS

SKILLS

1st Level Support, Agile Programming Methodologies, Antivirus, Best Practices, Business Intelligence, Business Practices, Business Support, Computer Workstations, Consulting, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Recovery, EAD, Emerging Technology, Enterprise Architecture, Establish Priorities, Government, Hardware Administration, Help Desk, Identify Issues, Industry Standards, Information Technology & Information Systems, Internet Security, Inventory Management, Leading Edge Technology, Mentoring, Network Administration/Management, On Call, On Site Support, Product Development, Project/Program Coordination, Public Safety, Quality Assurance, Reporting Skills, Research & Development (R&D), Security Policy, Software Administration, Software Patches, Systems Administration/Management, Technical Delivery, Technical Support

LOCATION

Kenosha, Wisconsin

POSTED

11 days ago

Helpdesk & Project Support Technician
Location: Onsite - Kenosha, WI
Schedule: On-site during business hours;
remote/on-call after hours Support Model: Participates in after-hours
rotation Clearance: Must meet FBI CJIS Security Policy requirements

Role Summary
• Provides first-line support for hardware, software, and network issues and
assists with IT project coordination.

Key Responsibilities
• Provide on-site helpdesk support during business hours and remote
support after hours.
• Support mission-critical and standard systems.
• Support workstation setup, imaging, patching, antivirus, and break/fix.
• Assist with server and network troubleshooting.
• Support backup and recovery requests.
• Assist with reporting and issue escalation for system interfaces.
• Support annual inventory and lifecycle management.
• Administer helpdesk ticketing system and generate monthly reports.
• Support cybersecurity training coordination and MFA management.
• Respond to Priority 3–5 incidents within required timeframes.
• Required Skills
• IT support/helpdesk experience
• Strong customer service
• Ability to work in 24/7 public safety environment

Required Qualifications
• 1–3 years of IT support or helpdesk experience.
• Strong troubleshooting and customer service skills.
• Experience with ticketing systems and reporting.
• Ability to support 24/7 operational environments when needed.

Preferred Qualifications
• Experience in public safety, government, or 24/7 environments.
• Familiarity with CJIS Security Policy.

Mission Statement

Softthink Solutions’ mission is to drive continuous innovation in IT services by prioritizing product development and implementing trustworthy computing practices. Our focus on secure and reliable product delivery is backed by sound business practices and a commitment to the long-term satisfaction of our clients in every project, regardless of its size or complexity.

Through our innovative solutions and dedicated team of experts, we strive to exceed our clients’ expectations and set the standard for excellence in the IT industry.

Vision Statement

At Softthink Solutions, our vision is to be a trusted partner for our clients, empowering them to bring their ideas to life in the most efficient and effective manner possible. We are committed to using established best practices, industry-standard processes, and cutting-edge technology to deliver top-notch solutions that exceed expectations.

Our goal is to be recognized as leaders in the industry for our innovative, reliable, and secure IT services and solutions, and to drive the success of our clients through every project we undertake.

Careers

STSI is an independent US-based Software services and consulting partner with a primary focus on long-term relationships with both clients and team members.

STSI offers team members cutting-edge technology, training, and career guidance to expand and grow their skill sets and bring maximum value to our clients.

STSI is constantly reviewing and expanding its people strength and strives to optimally match client needs to team member talents. We are a people-oriented company seeking the best and brightest to join our team. We work with a variety of employment statuses – from citizens to permanent residents to H1B and EAD immigrants. We have openings for entry level as well as senior positions across a variety of specializations with active in-house and client projects.

In an industry that’s constantly reinventing itself, STSI challenges its team members and consultants with engagements that involve specialized services and advanced IT solutions – applying agile development principles, methodical planning, creative thinking, and continuous learning. A dynamic environment keeps our team members ahead of the curve by providing:

Opportunities to work with leading multinational clients.
A comprehensive portfolio of solutions that span leading-edge technologies from Enterprise Architecture to Business Intelligence to Quality Assurance
Established methodologies, processes, and mentoring to maximize efficacy and efficiency.
A growing R&D division continually exploring and pioneering the latest technological developments in a variety of disciplines.

About the Company

Softthink Solutions

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