Helpdesk / Remote Support Engineers

Lancesoft

San Jose, VA(remote)

JOB DETAILS
LOCATION
San Jose, VA
POSTED
22 days ago
This job is with Encode, Inc a fully owned subsidiary of Lancesoft


Role Purpose: Provide Tier 1/2 remote support for user issues, resolving incidents efficiently, and ensuring business continuity for hybrid/remote users.
Key Responsibilities:
•Respond to and resolve service requests and incidents submitted via the ITSM/ticketing system.
•Troubleshoot user issues across endpoint, network, O365, and basic security incidents.
•Provide remote support, password resets, software installs/updates, and guidance.
•Maintain clear service records, follow escalation and resolution protocols.
•Collaborate with onsite staff as needed.
Requirements:
•2+ years in IT helpdesk or desktop support roles.
•Proficiency in Microsoft 365, Windows troubleshooting, and remote support tools.
•Strong written and verbal communication, and customer service attitude.
•Experience supporting hybrid/remote organizations preferred.

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/