Helpdesk Representative I

Belcan

Cranberry Twp, PA

Apply

JOB DETAILS

SALARY

SKILLS

Communication Skills, Computer Science, Computer Skills, Dell Computers, Dell Hardware, Desktop Administration, Desktop PC, Detail Oriented, Documentation, Hardware Administration, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Lift/Move 40 Pounds, Microsoft Windows Operating System, Multitasking, On Site Support, Order Picking/Packing, Organizational Skills, Peripheral Hardware, Problem Solving Skills, Process Improvement, Remote Access, Support Documentation, Technical Support, Telephone Product Support, Time Management

LOCATION

Cranberry Twp, PA

POSTED

28 days ago

Work Arrangement * Schedule: Fully in-office, Monday through Friday * Pay: $21.63/hr. * Hours: 8:00 AM - 4:00 PM (40 hours/week) * Location: Cranberry Township, PA * This is an onsite role and is not eligible for remote work. Candidates must be able to commute to and work from the Cranberry office on a daily basis. ________________________________________ Job Summary As a Helpdesk Representative I, you will play a vital role in supporting field technicians by preparing, configuring, and troubleshooting Dell PCs. This position combines hands-on equipment setup with remote support responsibilities. You'll ensure all systems are built to standard, shipped accurately, and supported effectively over the phone. This role is ideal for someone who enjoys both technical work and helping others resolve IT issues. ________________________________________ Key Responsibilities * Assemble and configure Dell desktop PCs for deployment * Apply standardized imaging and setup procedures to ensure uniformity across devices * Work directly with field technicians over the phone to guide setup and resolve hardware/software issues * Document build steps, issues, and resolutions using internal ticketing systems * Ensure timely staging, packaging, and shipping of PC equipment to field locations * Coordinate with internal IT teams for escalated technical support * Maintain an organized workspace and track inventory of devices and peripherals * Contribute to ongoing improvement of setup documentation and support procedures ________________________________________ Minimum Qualifications * Associate degree or equivalent experience in Information Technology, Computer Science, or a related field * 1+ years of hands-on experience with computer hardware setup, imaging, or technical support * Basic understanding of Windows operating systems and Dell hardware platforms * Familiarity with IT service management concepts (e.g., ticketing systems, incident tracking) * Ability to communicate clearly and patiently over the phone with non-technical users * Must be able to lift and move PC equipment as needed (up to 40 lbs.) ________________________________________ Preferred Skills * Experience working with imaging tools and deployment utilities * Strong troubleshooting skills for common hardware and software issues * Understanding of remote access tools and basic networking * Ability to work independently and manage multiple setup tasks simultaneously * Clear and concise documentation and communication abilities ________________________________________ Success Factors The ideal candidate will demonstrate: * A detail-oriented approach to building and configuring PCs * Strong communication skills and a helpful attitude * Dependability and accountability in managing responsibilities * Ability to follow processes and suggest improvements when needed * Comfort working in a fast-paced, task-driven environment If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

About the Company

Belcan

Resume Resources

Free Resume Templates Free Resume Builder