Helpdesk Senior Lead

Kforce has a client that is seeking a Help Desk Senior (Lead) in Fairfax, VA.

Summary: We are seeking a Help Desk Manager to lead day-to-day help desk operations and supervise a team providing both phone and in-person technical support. This role is responsible for ensuring high-quality service delivery across desktop support, user services, and IT troubleshooting within a structured enterprise environment.

Duties:

• Provide daily supervision, guidance, and performance oversight to help desk staff
• Oversee phone, remote, and in-person end-user support operations
• Manage support for email systems, directory services, and Windows desktop applications
• Ensure team serves as the first point of contact for technical issues and incidents
• Coordinate and resolve hardware and software issues, including PCs and printers
• Track service performance and ensure alignment with service level expectations (SLAs)

Work Environment:

• Fully on-site role in Fort Belvoir, VA
• Fast-paced, team-oriented setting supporting enterprise IT operations