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IT Support Jobs in California

Helpdesk Specialist II

MPAY Inc

Upland, CA

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JOB DETAILS
SKILLS
Communication Skills, Computer Programming, Computer Science, Computer Security, Database Programming, Dental Insurance, Hardware Components, Hardware Installation, Help Desk, High Tech Industry, Identify Issues, Microsoft Windows System Administration, Network System Hardware, Online Customer Support, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Software Configuration Management, Software Engineering, Software Installation, Software Upgrades, Systems Administration/Management, Team Player, Technical Support, Testing, Vision Plan, Writing Skills
LOCATION
Upland, CA
POSTED
3 days ago
Help Desk Specialist II

Payentry is looking for a Help Desk Specialist II to join the Systems department. This role is responsible for installations, configurations, troubleshooting, and resolutions related to hardware and software components the company uses. Successful individuals will have experience and a proven record of working independently and as part of a team to address and resolve technical needs.

This is a hybrid position working from Pacific Time Zone locations (remote considered on an exception basis).
  
What You Will Do:
  • Install and configure hardware and software components.
  • Resolve any technical issues with hardware, software, or connectivity.
  • Perform networking hardware and/or software upgrades.
  • Support users online with configuration of workstations, servers, printers, and network peripherals.
  • Assist with troubleshooting and diagnostics testing.
  • Research solutions to current and future technical problems.
  • Contribute innovative ideas to the company.
  • Provide technical support to end-users via phone, email, chat, and in-person
  • Enforce IT security policies and procedures with end-users
  • Other duties as assigned. 
What You Bring to Table:
  • Associate’s degree in computer science or combination of equivalent experience and education 3+ years of experience in a similar role
  • Experience troubleshooting systems and learning quickly
  • Skilled in database programming and software installation Proficient with Windows products
  • Excellent written and oral communication skills Familiar with a range of software and hardware 
Where You Will Work:  Pacific Time Zone; Hybrid Work Schedule

Total Rewards and Growth
  • 401(k)/401(k) match
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

About the Company

M

MPAY Inc

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