Helpdesk Specialist

As a Help Desk Specialist, you will provide IT support services & provide technical knowledge and customer service support for highly specialized systems applications. The role is remote but candidates need to be located in the state of Virginia.

• As a Help Desk Specialist, you will provide IT support services & provide technical knowledge and customer service support for highly specialized systems applications.
• Support customer service and operations for clients by serving as the frontline for customer inquiries prioritizing and resolving issues.

Basic Qualifications:

• 1+ years of information technology, desktop support, customer support, technology management experience, etc. in a professional environment
• Strong customer service skills
• Prior experience supporting software applications

Preferred Qualifications:

• Bachelor's degree from an accredited university
• Experience with special education environments
• Responsible for initiative planning and ongoing client relationship management.
• Track and report support desk data and trends
• Responsible for acquiring and applying knowledge, best practices (external and internal), methodology, and tools to client organizations
• Maintain system protocols by writing and updating procedures.
• Provide reference material for end-users by writing and maintaining documentation; providing support; and training to all users.
• Reporting of all system issues by clear documentation.
• Perform, track and support all non-technical system configurations such as: setting up new user profiles, creating provider profiles, and creation of user roles based on new programs.