Sign upLog in
See more jobs

Helpdesk Specialist Tier 2

Cb
  • Ft Belvoir, Virginia
    17 days ago

    Job Description

    Responsive recruiter
    Replies within 24 hours
    Benefits:
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Profit sharing
    • Training & development
    • Tuition assistance
    • Vision insurance
    Job Description
    SarelaTech is seeking an Desktop Systems Lead /Senior Desktop Systems Analyst to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA OR Albuquerque, New Mexico. The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations.

    Primary Responsibilities:

    • Coordinate Desktop Installation projects by Organizing the implied tasks and equipment needed to complete tasks
    • Evaluate enterprise peripheral integration, establish SCIF workstation security standards and integrate Printers
    • Design, configure, and maintain enterprise endpoint systems and deploying OS Images
    • Leads by example and trains new desktop system analysts on how to perform root cause analysis for Endpoints and Printers
    • Demonstrated outstanding customer service and follow up to customers for their care
    • Optimize virtual desktop infrastructure (VDI) configurations provide root cause analysis
    • Understands compliance of information systems security and assurance
    • Deployment, imaging, troubleshooting connection issues of Endpoints for IT Service Desk mission tasks in the DTRA SCIF areas.
    • Deployment of the new Printers in SCIFs and various locations in DTRA.
    • Document updates for Microsoft Planner Dashboards to keep Leadership informed of tasks
    • Perform root-cause system performance analysis and establish enterprise incident mitigation strategies to deliver permanent resolution
    • Direct and mentor junior desktop system analysts
    • Oversee queue management and ensure SLAs and response times are met
    • Act as the primary escalation point for complex technical tickets
    • Perform root cause analysis on Endpoints and Printers
    • Diagnose complex Operating System issues (Windows) and device driver conflicts
    • Oversee workstation refresh programs, data migrations, and OS imaging
    • Coordinate peripheral deployments (enterprise printers, AV systems, mobile devices)
    • Partner with network and cybersecurity teams to enforce IT security policies
    • Draft and maintain standard operating procedures and technical playbooks
    Required Qualifications:
    • Bachelors Degree with 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience. May possess a Doctorate in technical domain. Additional experience will be considered in lieu of a degree.
    • Current 8140 (Previously 8570), IAT Level II (SEC+ or equivalent) prior to your start date with Leidos, as well as ability to maintain certification for duration of assignment to the DTRA I3TS contract.
    • 4+ years of experience in enterprise systems administration, IT Service Desk Customer Service.
    • Demonstrated experience utilizing ITSM enterprise suites (e.g., ServiceNow) for incident governance, infrastructure tracking, and root-cause analysis.
    Desired Qualifications:
    • Systems or network administration experience in Windows 11 Operating System and/or Linux environments.
    • Familiarity with automated call distribution systems.
    • Certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc. 
    Compensation: $98,000.00 - $103,000.00 per year

    We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on any basis or status protected under federal, state, or local law





    Numbers & Facts

    LocationFt Belvoir, Virginia
    Websitehttps://www.sarelatech.com

    Skills

    • Audiovisualunmatched
    • Automatic Call Distributor (ACD)unmatched
    • Computer Securityunmatched
    • Computer Workstationsunmatched
    • Control Objectives for Information and related Technology (COBIT)unmatched
    • Customer Support/Serviceunmatched
    • Data Migrationunmatched
    • Dental Insuranceunmatched
    • Desktop Administrationunmatched
    • Desktop PCunmatched
    • Desktop Virtualizationunmatched
    • Enterprise Endpointunmatched
    • Government Contractsunmatched
    • Health Insuranceunmatched
    • Help Deskunmatched
    • IAT - Information Assurance Technicalunmatched
    • IT Service Management (ITSM)unmatched
    • ITIL (IT Infrastructure Library)unmatched
    • Identify Issuesunmatched
    • Information Technology & Information Systemsunmatched
    • Internet Securityunmatched
    • Leadershipunmatched
    • Lean Six Sigmaunmatched
    • Legalunmatched
    • Linux Operating Systemunmatched
    • Mentoringunmatched
    • Microsoft Product Familyunmatched
    • Microsoft Windows Device Driversunmatched
    • Microsoft Windows Operating Systemunmatched
    • Mobile Devicesunmatched
    • Network Administration/Managementunmatched
    • Operating Systemsunmatched
    • Performance Analysisunmatched
    • Printersunmatched
    • Project/Program Coordinationunmatched
    • Project/Program Managementunmatched
    • Reporting Dashboardsunmatched
    • Root Cause Analysisunmatched
    • Securities and Exchange Commission (SEC)unmatched
    • Security Complianceunmatched
    • Sensitive Compartmented Information Facility (SCIF)unmatched
    • Service Deliveryunmatched
    • Service Level Agreement (SLA)unmatched
    • ServiceNowunmatched
    • Six Sigmaunmatched
    • Standard Operating Procedures (SOP)unmatched
    • Systems Administration/Managementunmatched
    • Systems Analysisunmatched
    • Systems Maintenanceunmatched
    • Technical Supportunmatched
    • Training/Teachingunmatched
    • Tuition Feesunmatched
    • Vision Planunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder