Job Description
Strategic Analysis, Inc. is an Equal Opportunity Employer.Start Over with Job SearchReturning Applicant?Login NowIf you need assistance or an accommodation while seeking employment with us, please emailrecruiting@sainc.comor call: 703-527-5410. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
26-149
Arlington, VA - Hybrid
Full Time
Secret
65-75
Strategic Analysis, Inc. (SA) is seeking a versatile, skilledHelpdesk Supportto join our exceptional team. Qualified candidates will meet the requirements detailed below necessary to provide technical IT support to our main office in Arlington, VA. Candidates will be interacting with all employees at the organization.Tier 1 and Tier 2 help desk supportOffice 365 and corporate application supportStrong communication skillsExperience supporting Windows 11 and macOS operating systemsYears of experience: 4+ with HS, 2+ with AS, or BS (directly related to IT support)Education: B.S. in Information Technology or related field or equivalent work experience/certificationsAbility to obtain DoD Secret clearancePreferred Skills:Experience with helpdesk ticketing systemsActive Directory and User Account ManagementExperience with Microsoft 365 applications and IntuneSetup and imaging of new computersVPN setup and troubleshootingJob RequirementsRelevant certifications: CompTIA Sec+, Net+, Microsoft Certified ProfessionalDeliver high quality customer service and provide Tier 1 and Tier 2 helpdesk support (investigation, troubleshooting, and resolution) for internal and external customers of computer software and hardwareMonitor the support email and phone line to manage support requests in Service Desk PlusInstall, diagnose, and perform minor repairs to computer and audio-visual hardware, software, and peripheral equipment (external displays, printers, scanners, etc.)
Strategic Analysis, Inc. is an Equal Opportunity employer and is committed to non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religions, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability (physical or mental), age (40 or older), protected veteran status, genetic information (including family medical history) or any other characteristic protected by law. This policy includes but is not limited to the following employment actions: recruitment, hiring, firing, promotion, demotion, compensation, fringe benefits, training, mentoring and sponsorship programs.
Numbers & Facts
| Location | Arlington, VA |
| Industry | Business Services - Other |
| Company Size | 500 to 999 employees |
| Year Founded | 1986 |
| Website | http://www.sainc.com/ |
About Company
Strategic Analysis, Inc. (SA), a small business is an industry-leading government professional services firm that excels in providing innovative solutions to the problems of today and tomorrow. The talents and experience that make up the SA team provide all of the skills, tools, and creative ideas necessary to address the technical, operational, programmatic, and policy aspects of national defense and homeland security issues.
Strategic Analysis began operations in Arlington, Virginia in May of 1986, quickly establishing a name for itself by winning competitive contracts from the Office of Naval Research, the Office of the Secretary of Defense and the Los Alamos National Laboratory to support technical studies and key national security science and technology (S&T) programs. Years later, Strategic Analysis has grown with offices in Arlington, Virginia, Washington, D.C. and Colorado Springs, Colorado. SA's core capabilities have also greatly expanded and diversified as new demands have been placed on the professional services industry and as the world environment has changed. SA's list of clients has grown substantially over the last twenty years, and yet the core values of providing the highest quality support to our customers, hiring and building relationships with good people to do great things, a focus on SA as an "extended family," and working to build a better community for everyone remain the same as they were twenty years ago.
Skills
- Audio Hardwareunmatched
- Audiovisualunmatched
- CompTIA - Computing Technology Industry Associationunmatched
- Computer Music and Audiounmatched
- Computer Softwareunmatched
- Customer Support/Serviceunmatched
- DoD Secret Clearanceunmatched
- Document Scannersunmatched
- Hardware Repairunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Mac Operating Systemunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Operating Systemunmatched
- Peripheral Hardwareunmatched
- Printersunmatched
- Strategic Analysisunmatched
- Technical Supportunmatched
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