HelpDesk Support Analyst

Technical Skills & Core Competencies

• Proficient in Microsoft Windows platforms, including Windows 7 and Windows 10
• Experienced with Zoom and enterprise collaboration tools
• Strong knowledge of networking concepts, including LAN, WAN, and corporate enterprise domain environments
• Hands-on experience with Windows desktop and server operating systems
• Working knowledge of Microsoft Active Directory and user account management
• Expertise in Microsoft Outlook and enterprise messaging systems
• Solid understanding of Microsoft Office applications, including Word, Excel, and PowerPoint
• Basic conceptual knowledge of Citrix, VMware, VDI, and virtualization technologies
• Experience troubleshooting mobile operating systems and applications on iOS and Android devices

Professional Skills

• Strong team player with a collaborative mindset; self-learner and highly self-motivated
• Excellent command of English with strong verbal and written communication skills
• Customer-focused with a strong sense of ownership throughout the issue resolution lifecycle
• Excellent communication and soft skills, with experience supporting executive leadership
• Flexible to work occasional 24x7 shifts to support BCP or other business-critical events