Helpdesk Support

Job ID : 90875-1
Job Title: Helpdesk Support
Location: Memphis TN - 38103
Duration : 6+ Months and Possible Extension
Salary Range:  $25 - $35/hr on W2/C2C all Inclusive

Introduction

Provide support across various aspects of the IT environment, working in collaboration with IT Helpdesk, remote infrastructure support teams, and applications teams covering PC applications, network connectivity, and Logistics applications. Front line support for the logistics center and 3rd party logistics team outsourced by the client. Resolve IT service issues in a timely manner, with minimal impact to the business and to the customers.

Required Skills & Qualifications

• Bachelor’s in computer science, Information Systems, or its equivalent.
• At least 5-7 years’ work experience in a global IT organization.
• Ability to work independently in an IT organization.
• Experience supporting a logistics operation including infrastructure (PC’s, printers, scanners, networks) and applications (SAP).
• Experience working with Office 365 tools (Office, Teams, Delve, etc.).
• Ability to effectively communicate in English, both written and verbal. Excellent interpersonal skills with the ability to work on complex and globally distributed teams across many time zones.
• Strong organizational skills. Be able to demonstrate the ability to set priorities based on alignment with business goals and strategic direction, define timelines and deliver to commitments.
• Prior work experience at client or in client's Industry.

Preferred Skills & Qualifications

• Experience in Desktop Management - Infrastructure Services (IS).
• Problem management experience, including proactive and reactive problem management.
• Experience with IT Risk Management and Security assessments.

Day-to-Day Responsibilities

• Participate in IT new service rollout, software releases, system upgrades, evaluate and install patches, and resolve IT related problems.
• Provide the initial triage on issues, observe, assess, and determine the best approach to solving problems that maximize employee up-time.
• Coordinate issue resolution with the Help Desk and IT Service Line Managers as appropriate.
• Ensure that employees and contractors are engaging the standard IT support processes when appropriate and focus on those areas where you can add unique value.

Company Benefits & Culture

• Collaborative and inclusive work environment.
• Opportunities for professional development and growth.
• Comprehensive benefits package.