Senior Desktop Support Technician Level III Location: San Francisco, CA 5 days/week onsite Contract: 6 months Pay Rate: $45$50/hour Overview We are seeking an experienced Senior Desktop Support Technician to provide hands-on technical support in a fast-paced corporate environment. This position will serve as a senior escalation resource for complex end-user technology issues and will support desktops, mobile devices, user accounts, connectivity, hardware, software, and related workplace technology.
The ideal candidate is highly technical but equally strong in customer service and communication. This person should be comfortable independently troubleshooting complex issues, working directly with employees at all levels of an organization, and coordinating with other IT teams when resolution requires additional expertise. What Youll Be Doing
Serve as a senior escalation point for Level II and Level III desktop and end-user support issues.
Troubleshoot Windows workstations, laptops, printers, mobile devices, software, and peripherals.
Diagnose connectivity issues involving LAN/WAN, VPN, internet access, and corporate networks.
Administer Active Directory users, groups, permissions, and account changes.
Support employee and contractor onboarding, including workstation setup and technology access.
Provide support for mobile devices, authentication/two-factor access, and mobile connectivity.
Install, configure, maintain, and troubleshoot workstation hardware and software.
Support Microsoft Office applications and related enterprise productivity tools.
Assist with telephony systems and user-related telecommunications issues.
Manage assigned incidents and requests through a ticketing system, maintaining accurate documentation through resolution.
Coordinate with infrastructure, networking, security, and other IT teams to resolve more complex technical issues.
Support access changes and other user-account activities in accordance with security requirements.
Evaluate new end-user hardware and software and identify potential impacts to the user environment.
Create and maintain technical documentation, procedures, and knowledge resources.
Provide occasional after-hours/on-call support as needed.
Deliver professional, responsive support to both technical and non-technical users.
What Were Looking For
5+ years of desktop support, end-user computing, Level II/III technical support, or related IT experience.