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Helpdesk Support Services Specialist

CEdge Inc

Scott AFB, IL

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JOB DETAILS
SKILLS
Air Force, Analysis Skills, CCNA - Cisco Certified Network Associate, Channel Strategies, CompTIA Security+, Computer Workstations, Customer Support/Service, Database Administration, Desktop PC, Federal Government, GSEC - GIAC Security Essentials Certification, Hardware Installation, Help Desk, IAT - Information Assurance Technical, Identify Issues, Information Technology Consulting, Maintenance Services, On Site Support, Peripheral Hardware, Problem Solving Skills, SSCP - Systems Security Certified Practitioner, State Government, Systems Administration/Management, Team Player, Testing, Workstation Hardware
LOCATION
Scott AFB, IL
POSTED
Today
CEdge has an opportunity for a Intermediate, Helpdesk Support Services Specialist (Tier II),  , located in Scott AirForce Base,IL. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels!
 

Overall Assignment Description:

Must have certification : IAT II( CCNA Security/ CSA+ / GICSP/ GSEC/ Security+CE/ SSCP)

  1. The contractor shall provide on-site support for SDDC’s OIS NIPRNET and SIPRNET customers.

  2. Help Desk support shall include troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations.

  3. The contractor shall establish and maintain a knowledge database of problem resolutions related to service requests and inquiries by SDDC BDE, BN, and DET Level customers.

  4. The contractor shall provide the Government a copy of the database monthly.

  5. Deliverable: Provide the required Knowledge Database (BDE, BN, and Det Level) identifying the problem and the resolution by the 10th business day of the following month.


Needed:
Configuration, maintenance, and troubleshooting of desktop platforms. Workstation upgrades, new workstation imaging/setup/installations, and replacement of workstations and peripherals.

The contractor shall perform troubleshooting analysis, diagnosis, and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations for both NIPRNET and SIPRNET.
  
Must have certification : IAT II( CCNA Security/ CSA+ / GICSP/ GSEC/ Security+CE/ SSCP)


WHAT’S IN IT FOR YOU?
  • Full Benefits Package
  • 10 Days PTO
  • 10 Paid Holidays
  • 401K
WHO ARE WE?
CEdge Software Consultants is an innovative IT consulting firm, and a strategic business partner. We offer IT solutions to Federal and State government, as well as, Commercial Enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates. 

About the Company

C

CEdge Inc

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