Job Description
Overview
Help Desk Support Technician
Industry: Heavy Civil ConstructionLocation: Brea, CA (100% On-Site)Schedule: Monday-Friday, 8:00 AM-5:00 PMPay Rate: $29.00/hourDuration: Contract through the end of the yearTravel: None
Ready to hire ASAP!
Position Overview
Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity for someone who enjoys providing hands-on technical support, solving day-to-day IT issues, and delivering outstanding customer service in a collaborative office environment.
The ideal candidate will have 2-4 years of IT support experience, strong troubleshooting skills, and a positive, service-oriented attitude. This position is available immediately.
Responsibilities
Responsibilities
- Provide day-to-day Help Desk support for end users
- Troubleshoot hardware, software, and peripheral issues
- Provision, configure, and deploy laptops and desktop computers
- Install, configure, and troubleshoot printers
- Create, modify, and maintain user accounts in Active Directory
- Respond to and resolve technical support requests in a timely manner
- Document support activities and maintain accurate records
- Deliver excellent customer service while assisting users with technical issues
Min
Max
Qualifications
Qualifications
- 2-4 years of Help Desk or Desktop Support experience
- Experience provisioning and configuring Windows laptops and desktops
- Working knowledge of Active Directory, including user account administration
- Experience supporting printers and common office hardware
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Friendly, professional, and customer-focused approach
- Ability to work independently and manage multiple priorities
Preferred Qualifications
- Experience working in a corporate office environment
- Familiarity with Microsoft Windows operating systems and Microsoft Office
- Exposure to ticketing systems is a plus
Numbers & Facts
| Location | Brea, CA |
| Industry | Computer/IT Services |
| Company Size | 2,500 to 4,999 employees |
| Year Founded | 1982 |
| Website | http://www.pcconnection.com/ |
About Company
PC Connection, Inc. and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law.
PC Connection, Inc. and all of its subsidiary companies are committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact Human Resources at 1-603-683-2000 for assistance.
PC Connection, Inc. and all of its subsidiary companies are committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact Human Resources at 1-603-683-2000 for assistance.
Skills
- Communication Skillsunmatched
- Constructionunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Desktop PCunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Interpersonal Skillsunmatched
- Laptop PCunmatched
- Microsoft Active Directoryunmatched
- Microsoft Officeunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Windows System Administrationunmatched
- Multitaskingunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Record Keepingunmatched
- Software Administrationunmatched
- Support Documentationunmatched
- Team Playerunmatched
- Technical Supportunmatched
- Time Managementunmatched
- User Account Administrationunmatched
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