Helpdesk Support Technician

Mandarich Law Group
  • Chicago, IL
  • Autofill and Review
3 days ago

Job Description

Mandarich Law Group, LLP is one of the nation's leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.

  • Act as the first point of contact for technical support via phone, email, and walk-ups
  • Troubleshoot hardware, software, and network issues-escalating when needed
  • Set up new user workstations and manage employee onboarding/offboarding
  • Support Windows desktops, Microsoft Office applications, printers, and other common business tools
  • Maintain accurate records of issues and resolutions in our ticketing system
  • Assist with user account management, password resets, and access rights via Active Directory

Numbers & Facts

LocationChicago, IL

Skills

  • Computer Workstationsunmatched
  • Help Deskunmatched
  • Legalunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Officeunmatched
  • Microsoft Windows Desktopunmatched
  • Onboardingunmatched
  • People Managementunmatched
  • Printersunmatched
  • Problem Solving Skillsunmatched
  • Record Keepingunmatched
  • Software Administrationunmatched
  • Team Playerunmatched
  • Technical Supportunmatched
  • User Account Administrationunmatched

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