Job Title: Helpdesk Support Technician Location: Marlborough, MA 01752 (On Site) Duration: 3 Months+ contract (with possibility of extension) Pay Rate: $28/hr. on W2 Hiring: Two temps: First temp — strictly 6 months to cover an LOA; will not be extended. Second temp — goal to extend or convert. Summary of Duties and Responsibilities: IT Help Desk support (on rotating basis with some after-hours coverage). Answer help desk phone calls. Route help desk tickets to appropriate technicians or support groups. Provide on-the-spot troubleshooting as time allows. Provide support through online chat system. Provide walk-up support. Provide local support for the following systems (installation, upgrades, troubleshooting): PC/Laptop Hardware and Software. Network Peripherals, Printers, Copiers. Telephone System. Enterprise/Business Applications. Maintain loaner laptops. Hardware procurement, inventory, disposal support. Travel to other *** sites to provide support. Travel to conferences when IT support is requested. Qualifications: To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to do the essential functions. Windows 7 & 10 experience. Microsoft Office 2013 experience or above. Knowledge of Laptop/Printer Hardware. Networking and Wireless skills a plus. PC/Laptop build experience. Active Directory and Windows server product experience desired. Desktop support tools knowledge: Anti-Virus, Malware, Spam experience desired. Ability to triage, troubleshoot, and resolve basic PC/Network problems quickly and accurately; contacts vendors as needed. Ability to be an active participant and contributor on a professional IS Support Team. Good communication skills, telephone support skills, and interpersonal skills with a customer service focus. Ability to plan/organize time and workload. Ability to follow standard process/procedures. IT service management system experience desired (ServiceNow experience a plus). Ability to work assignments that are routine in nature and recognize deviation from accepted practice. Entry-level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting. Education: BA/BS MIS or CIS (or related technical discipline) desired. Experience: 2-3 years experience in IT Help Desk support. Specialized Knowledge: Good troubleshooting and technical skills. Good communication skills. Additional Details (Including Physical & Mental Requirements): Must be able to lift 50 lbs.I
Integrated Resources, Inc