Helpdesk Support Technician

Helpdesk Support Technician

You will be the first line of defense for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.

We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency. We expect most calls to result in a first-call resolution to our clients, as this drives customer satisfaction and profitability.

Requirements:

• At least two years of experience working as a help desk or service desk consultant

• Proficiency in troubleshooting complex systems

• Excellent communication skills, both written and verbal

• 1 or more years of experience with desktop systems up to Windows 11

• 1 or more years of experience with server systems up to Server 2022
• 1 or more years of experience with Microsoft Office
• Experience with MacOS is a plus

• Extensive application support experience

• Working knowledge of a range of diagnostic utilities

• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills

• Strong documentation skills

• Ability to conduct research into a wide range of computing issues is required

• Ability to present ideas in a user-friendly, business-friendly manner

• Proven analytical and problem-solving skills

• Experience working in a team-oriented, collaborative environment
• Associates degree or higher in Information Technology or related work experience

We are a Managed IT Services Provider offering a comprehensive suite of IT services to organizations, including server administration, network management, cloud computing, and more. We are dedicated to assisting companies with their IT needs and working with them to move their Technology and Security to the next level. At CMIT Solutions St Louis, we provide a local presence plus the resources of a large system with more than 250 locations in North America and partnerships with leading technology providers. We offer a fast-paced, high-growth environment with excellent recognition, advancement, and potential earnings. We are looking for individuals that want to be part of a winning team that prides themselves on delivering outstanding customer service and developing raving fans. We have a culture where initiative-takers thrive and creativity, proactivity, and accountability reign supreme