One of our direct client is urgently looking for a HelpDesk-System Tech@ San Bruno, CATITLE: HelpDesk-System TechLOCATION: San Bruno, CA Duration: 6 to 12+ Months Rate: DOEDescription: Responsibilities to include but not limited to:
Ability to support customers via remote assistance, phone, walkups, chat proficiently
Proactively respond to incidents and technical service requests as they arise
Troubleshoot and resolve issues with laptops, desktops, virtual machines, VPN, mobility devices and productivity software such as Microsoft O365, Zoom, BeyondTrust (Bomgar)
Diagnose hardware issues and replace faulty components
Troubleshoot and resolve issues related to software and hardware compatibility
Track requests, issues and solutions using ServiceNow
Take ownership of tickets and communicate progress with customers in a timely manner
Maintain a high degree of customer service for all support requests and incidents.
Manage user and computer accounts using Microsoft Active Directory
Provides customer service and addresses customer issues by addressing complex or unresolved issues escalated from Operations Analysts; and providing expert advice or identifying key contacts to resolve the issue.
Additional job responsibilities assigned by managerRequired Qualifications:
Associate degree/Bachelor’s degree preferred or equivalent experience
2+ years in a technical support role
3+ years supporting Windows and macOS hardware and software
Excellent communication and troubleshooting skills
Ability to multi-task, prioritize and handle pressures well in a fast paced, team environment
Excellent customer service
Excellent written and verbal communication skills
Strong technical, analytical and problem-solving skills
Familiarity with Networking HW, LAN and Wi-Fi, DNS troubleshooting
Knowledge of Active Directory users and groups
Preferred Qualifications:
Jamf JSS knowledge or Jamf 200 and 300 (CCT and CCA) certifications is a PLUS
Microsoft certification is a PLUS
Experience with security tools like Symantec and McAfee
Numbers & Facts
Location
San Bruno, California
Skills
Analysis Skillsunmatched
CCA - Citrix Certified Administratorunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
DNS (Domain Name System)unmatched
Desktop Virtualizationunmatched
Establish Prioritiesunmatched
Help Deskunmatched
Identify Issuesunmatched
Incident Responseunmatched
Laptop PCunmatched
Mac Operating Systemunmatched
Maintenance Servicesunmatched
McAfee Product Familyunmatched
Microsoft Active Directoryunmatched
Microsoft Certificationsunmatched
Microsoft Product Familyunmatched
Microsoft Windows Operating Systemunmatched
Multitaskingunmatched
Network System Hardwareunmatched
Operational Auditunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
ServiceNowunmatched
Storage Area Network (SAN)unmatched
Symantec Product Familyunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
Time Managementunmatched
User Account Administrationunmatched
VPN (Virtual Private Network)unmatched
Virtual Machine (VM)unmatched
Wireless LANunmatched
Writing Skillsunmatched
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