Helpdesk Technician 2

Safran

Everett, WA

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JOB DETAILS

SALARY

$47,570–$74,760 Per Year

SKILLS

Aerospace and Defense, AutoCAD, Aviation Industry, Brand Marketing (Branding), Change Management, Computer Servers, Computer Skills, Computer Workstations, Corporate Policies, Customer Support/Service, Desktop Administration, Desktop Environments, Desktop PC, Detail Oriented, Documentation, English Language, Equal Employment Opportunity (EEO), Federal Laws and Regulations, Genetics, Green Transportation, Hardware Administration, Hardware Installation, Help Desk, Help Desk Software, High School Diploma, IP (Internet Protocol), IP (Internet Protocol) Routing, Identify Issues, Image Management, Information Technology & Information Systems, Interpersonal Skills, Leadership, Manufacturing, Medical Conditions, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft VBScript (Visual Basic Script) Scripting Language, Microsoft Windows Operating System, Military, Multitasking, NAT (Network Address Translation), Network Performance/Analysis, Network Support, OEM (Original Equipment Manufacturer), Operating Systems, Operations Management, Organizational Skills, Printing, Problem Solving Skills, Sales, Scripting (Scripting Languages), Software Administration, Software Installation, State Laws and Regulations, Systems Administration/Management, Systems Analysis, Team Player, Technical/Engineering Design, Tuition Reimbursement, United States Citizen, Windows PowerShell

LOCATION

Everett, WA

POSTED

2 days ago

Helpdesk Technician 2 **Job details** **General information** **Entity** Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience. **Reference number** 2026-180595 **Job details** **Domain** Performance and Support **Job field / Job profile** IT - IT operations management **Job title** Helpdesk Technician 2 **Employment type** Permanent **Professional category** Employees / Staff **Part time / Full time** Full-time **Job description** Northwest Aerospace Technologies ("NAT"), a Safran Company, is the only EASA DOA Certified aircraft interior reconfiguration group in the United States. Focusing on commercial and military aircrafts, NAT provides first class services in design, engineering, quality, certification, and manufacturing for a variety of Blue-Chip customers. The level 2 Helpdesk Technician provides software and network support, training, and troubleshooting. Performs a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on company supported applications. Troubleshoot computer problems, determine source and advice on appropriate action. Performs responsibilities in accordance with all company standards, policies and procedures. Work with vendors and 3rd parties as needed to facilitate projects and support staff. Summary of Duties: - Provide first level contact and convey resolutions to user issues - Troubleshoot desktop environment and perform maintenance - Track, route and redirect problems to correct resources - Support will be provided onsite, remotely, over the phone, or via email - Document processes and procedures as required - Provide quality desktop support to internal end users, including support for hardware, printing applications, user accounts, and telephone systems - Additional duties as assigned - Work with support from software and hardware vendors to support processes and devices used by staff - Must be resourceful and able to take initiative in a dynamic environment - Have the ability to analyze existing systems and make proactive recommendations for improvements - Ability to effectively and efficiently troubleshoot technical problems **But what else? (advantages, specificities, etc.)** - Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you. - Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications. - Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with BenefitHub - Employee Discounts & Rewards Marketplace for consumer products/services and more! At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws. We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environment. **Candidate skills & requirements** Qualifications: Education: - High school diploma or GED, required - Associate or undergraduate degree in related fields and/or 3-5 years of desktop support, preferred Computer Skill: - Advanced knowledge of current Microsoft desktop and server operating systems - Proficient in managing Active Directory - Working knowledge of help desk software, databases and remote control - IP Phone systems and management - Microsoft Exchange\ Outlook - Windows Deployment Services (WDS) and Image management and troubleshooting - Microsoft Office installation and troubleshooting - AutoCAD (Basic Troubleshooting) - Basic knowledge of Scripting (VbScript, PowerShell, HTA) - IP Routing - Knowledge of Hosted Services models - Basic hardware troubleshooting, installation, and RMA\Warranty management Other Skills: - Basic hardware troubleshooting, installation, and RMA\Warranty management - Change management compliance - Advanced troubleshooting and multi-tasking skills - Customer service orientation Additional Preferred Skills: (not required) - Excellent documentation and troubleshooting skills - Self-starter who is highly organized and learns quickly - Able to handle multiple projects and assignments with attention to detail Working Conditions: 1. Does require fluent communication in English language. 2. Protracted or irregular hours may be required. **Annual salary** $47,570 - $74,760 **Job location** **Job location** North America, United States, Washington, Everett **City (-ies)** 415 Riverside Rd. WA 98201 Everett **Applicant criteria** **Minimum education level achieved** Associate Degree **Minimum experience level required** More than 3 years **ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency** No

About the Company

Safran

INDUSTRY

Other/Not Classified

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