Helpdesk Technician

Position Overview:
We are currently seeking a Helpdesk Technician for a long term contract opportunity with an onsite work model in Bellevue, WA. This customer-facing role involves supporting users as they navigate technical challenges and fulfill requests for new applications and hardware. Working within a tiered support structure and guided by established processes and procedures, you will be integral to our efforts in designing the next generation of technologies. The position is primarily based at the Bellevue headquarters, supporting both in-person and remote staff.

Key Responsibilities:

• Utilize and enhance our internal and external knowledge base documents to assist with ticket resolution.
• Maintain Active Directory accounts and manage access to various collaboration spaces.
• Oversee PC Lifecycle Management, including inventory receiving and tracking.
• Fulfill software requests efficiently and accurately.
• Provide business travel support as needed.
• Demonstrate and assist with remote access to company resources.
• Support users at our Bellevue and Everett locations, ensuring a high level of service and satisfaction.
• Assist with onboarding processes as assigned.

Qualifications and Skills:

• Strong communication skills with a commitment to fostering teamwork and respect.
• Quick learner, able to grasp and apply new concepts rapidly.
• Calm demeanor under pressure, with the ability to devise effective solutions in challenging situations.
• Excellent customer service skills and interpersonal abilities.
• Strong organizational skills, with a proactive mindset for identifying and suggesting process improvements.
• High adaptability and solid problem-solving capabilities.
• Integrity and a strong sense of trustworthiness are essential for success in this role.

Preferred Areas for Development:

• Experience supporting clients and customers both in-person and remotely.
• Familiarity with rapid deployment imaging technologies such as MDT and SCCM.
• Proficiency in Windows 10/11 in a domain-managed environment.
• General understanding of Office applications, DHCP, DNS, TCP/IP, and wireless networking, as well as troubleshooting techniques.
• Familiarity with Multi-Factor Authentication methods and modern information security principles and practices.
• Experience using commercial ticketing systems, particularly JIRA.
• Knowledge of desktop and laptop hardware components.