Helpdesk Technician - Dept Technician 7-E9 - State Budget Office

Helpdesk Technician - Dept Technician 7-E9 - State Budget Office

Salary

$23.23 - $31.91 Hourly

Location

Lansing, MI

Job Type

Permanent Full Time

Remote Employment

Flexible/Hybrid

Job Number

0701-26-30-54NG

Department

Technology, Management and Budget

Opening Date

06/11/2026

Closing Date

6/25/2026 11:59 PM Eastern

Bargaining Unit

NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

• Description
• Benefits
• Questions

Job Description

State Budget Office is responsible for coordinating all aspects of the state budget, including development of the Governor's Executive Budget recommendation, monitoring of the budget to ensure continued fiscal balance, and other budgetary analysis functions. Learn more at www.Michigan.gov/budget.

About this position:

Statewide Integrated Governmental Management Applications (SIGMA) is housed within State Budget Office and is the backbone for the State of Michigan government operations, supporting budget, financial management, procurement, timekeeping and labor cost allocation, inventory management, and grant/project accounting.

The role of SIGMA support staff is to support the daily operations of the system, working towards continuous improvement of SIGMA's functionality, providing training and help desk resources to users.

As a SIGMA Help Desk Technician, you will:

• Develop positive relationships with callers to identify resolutions for issues of varying SIGMA applications.
• Participate in special projects which may include creating spreadsheets and word documents.
• Work with a devoted team that is focused on supporting agencies in SIGMA application questions.

_____

For more information about this position, please review the duties listed in the provided links:

POSITION DESCRIPTION

JOB SPECIFICATION

__

Office location is Lansing, MI, however, SIGMA Operations and Support currently offers a hybrid work option (combination of remote/office) which requires one day working on-site at the official workstation with the potential of up to four days remote work per week.

Candidates should confirm work location and schedule at the time of interview. Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed.

___

Required Education and Experience

Education

Education typically acquired through completion of high school

Experience

Departmental Technician 7

One year of experience performing administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8

One year of experience performing administrative support activities equivalent to the 8-level in state service.

OR

One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

Departmental Technician E9

One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

OR

One year of experience performing administrative support activities equivalent to the 9-level in state service.

OR

Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

The "Salary" listed is a range that reflects the minimum rate through the maximum rate of the position. Based on education and experience, candidates will be reviewed to determine what level they are qualified for.

Alternate Education and Experience

Departmental Technician 7

Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8

Possession of a Bachelor's degree may be substituted for the experience requirement.

Departmental Technician E9

Possession of a Bachelor's degree and one year of job-related experience may be substituted for the experience requirement.

Additional Requirements and Information

Serve Michigan with a Career in State Budget Office

Accounting / Auditing / Budgeting / Finance / Systems Data and Research

State Budget Office is committed to providing an inclusive work environment that encompasses a culture of empathy, understanding, and respect with diversity of thought, perspective, and experiences.

Why join the team at Statewide Integrated Governmental Management Applications (SIGMA)? Working for SIGMA is both challenging and rewarding. Our team members work together, problem solving and collaborating, enabling them to support each other in providing resolution to those we serve. We are dedicated to creating an equitable workplace that provides continuous opportunities for personal and professional growth. We celebrate individual and team successes often, creating a culture of inclusion and teamwork.

• SIGMA is a great environment to be a part of, with phenomenal teamwork and communication.
• You will have access to training, resources, and experienced staff to help you meet professional goals.
• We are committed to making a different for the citizens of Michigan.
• We encourage idea sharing/formation to support continued growth throughout our SIGMA team.

For more information on benefits, visit www.mi.gov/employeebenefits.

Don't miss out on this opportunity to come work with us!

To be considered for this position you must:

• Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcripts, and application to allow for accurate screening.
• Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• Attach a cover letter.
• If applicable, attach a copy of official transcript(s). We accept scanned or electronic copies of official transcripts if they contain the following elements: college/university name and address, degree conferred, date granted, coursework completed, and registrars signature and/or seal.

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.

Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available at http://www.mi.gov/orsstatedc.

Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

DPTLTCH - Do you possess at least an educational level typically acquired through the completion of high school?

• Yes
• No

02

DPTLTCH - Please select your level of experience.

• At least one year of experience performing administrative support activities equivalent to the 7-level in state service OR completion of at least two years of college (60 semester or 90 term credits).
• At least One year of experience performing administrative support activities equivalent to the 8-level in state service. OR One year of experience as a technician or paraprofessional equivalent to the entry level in state service. OR possession of a Bachelors degree in any major.
• At least One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service. OR One year of experience performing administrative support activities equivalent to the 9-level in state service. OR Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service. OR possession of a Bachelors degree in any major and at least one year of job-related experience.
• At least Two years of experience as a supervisor of administrative support activities equivalent to the 9-level in state service. OR Two years of experience performing administrative support activities equivalent to the 9-level in state service. OR Three years of experience as a technician or paraprofessional, including one year of experience equivalent to the experienced level in state service.

03

Do you have experience providing customer service?

• None
• Less than 6 months
• 6 months to 1 year
• 1-3 years
• More than 3 years

04

If you indicated that you have experience providing customer service, please describe. If no experience, please answer N/A.

05

Do you have experience working a call center?

• None
• Less than 6 months
• 6 months to 1 year
• 1-3 years
• More than 3 years

06

If you indicated that you have experience working in a call center, please describe. If no experience, please answer N/A.

07

Are you able to work remotely in an office space at your home, with reliable internet and using state provided computer equipment?

• Yes
• No

08

The help desk is committed to providing service from 7am to 5pm. Are you willing to work a modified schedule Monday through Friday while staying with in a 40 hour work week?

• Yes
• No

09

If you indicated that you are available to work a modified work schedule, please describe your availability to work 7am to 5pm.

10

To collect SBO recruitment effort data, please select from below how you learned of this job opportunity. We appreciate the feedback!

• State of Michigan website/NEOGOV job alert
• Handshake
• LinkedIn
• Other Job Posting Site (Indeed, ZipRecruiter)
• Twitter (rebranded to X)
• College/University Career Services Office
• Michigan Civil Service Office of Career Services
• Virtual State of Michigan Career Fair
• InvestVets InfoSession
• On-site College/University Career Fair
• Govern For America
• Referral

11

If you selected Other Job Posting or Referral in the previous question, please identify how you learned of this opportunity.

12

This position is eligible for remote work up to five days per week, with occasional onsite work required for training, staff meetings, etc. Are you willing to come in on days designated for training, staff meetings, etc?

• Yes
• No

13

Did you attach a cover letter and detailed resume to your application? Failure to do so will result in your application being screened out of the selection process.

• Yes
• No

Required Question

Employer State of Michigan

Department Technology, Management and Budget Address DTMB-HR@michigan.gov

Elliott-Larsen Bldg., 2nd fl., 320 S. Walnut Street

Lansing, Michigan, 48909

Phone Attn: HR Office

Website https://www.michigan.gov/dtmb