Arrowhead Pharmaceuticals, Inc. (Nasdaq ARWR) is a commercial stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead's RNAi-based therapeutics leverage this natural pathway of gene silencing.Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates.Arrowhead's corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need.The PositionArrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Madison, WI location. The successful candidate will be the primary point of contact for employees seeking help desk support and will focus on providing Tier I/II tech support of a Windows based network as well as stellar customer service. They will be joining a team of highly motivated and experienced IT professionals and will contribute to the success of Arrowhead programs.ResponsibilitiesFrontline Help Desk support for all on-site and remote users, fielding tickets via Fresh Service and remote access toolsMaintaining PC life cycle – imaging, deploying, migrating, retiring PCsMaintain IT equipment inventory and softwareRespond to employees' inquiries regarding Windows 11, Office 365, and mobile devicesTroubleshoot network connectivity issuesUpholding acceptable usage policies as outlined by the company handbookUpholding IT security best practices outlined by the IT departmentAssist IT management with physical networking tasks on occasionSupport and troubleshoot video conferencing technologies on PCs and in conference room environmentsLight Active Directory administrationRequirements2+ years of professional IT experienceProficiency in Microsoft Windows 11 in an Active Directory Domain settingProficiency in enterprise computer image deployment tools such as Smart DeployProficiency in Microsoft Office 365 desktop applicationsProficiency using remote support tools such as Beyond TrustExcellent customer service skillsProficiency in Microsoft IntuneProficiency in video conference platform Team. Zoom, WebexPreferredBachelor's degree in Computer Science or a related fieldA+ certificationExperience with ticketing systemsExperience with cloud MDM platformsWisconsin pay range$55,000—$67,000 USDArrowhead provides competitive salaries and an excellent benefit package.Candidates must have current, valid authorization to work in the country where this role is located.#J-18808-Ljbffr