Role: Desktop Support TechnicianPosition Type: ContractLocation: Oklahoma City, OK (100% Onsite)Pay Rate Range: $21.00 - $23.00/hour DOEBenefits: You are eligible for medical, dental, vision insurance benefits, 401KAre you looking for a growth opportunity for a reputable company with a positive work environment?Our client is looking for a Desktop Support Technician. Please contact us today to discuss this opportunity!OverviewOur client is seeking a customer-focused Desktop Support Technician to provide hands‑on technical support for end users across multiple locations. This is an excellent opportunity for someone who enjoys solving technical issues, working directly with users, and growing their IT career within a collaborative team. The ideal candidate is eager to learn, has strong troubleshooting skills, and takes pride in delivering outstanding customer service.Key ResponsibilitiesProvide desktop and end‑user technical support for hardware, software, and system issuesTroubleshoot Windows operating systems and Microsoft 365 applicationsInstall, configure, and deploy desktop and laptop computers, peripherals, and related equipmentBuild and image computers while configuring user accounts and software applicationsReset passwords and manage user accounts through Active DirectoryDocument incidents, resolutions, and updates within the ticketing systemMonitor and prioritize assigned support tickets to meet service level expectationsEscalate complex issues to senior technical teams when appropriateAssist with mobile device support and inventory managementSupport hardware deployments, equipment replacements, and technology refresh projectsProvide technical assistance to employees at all organizational levels while delivering exceptional customer servicePreferred Experience2+ years of Desktop Support or Help Desk experience preferredExperience supporting Windows 10/11 environmentsWorking knowledge of Microsoft 365 applicationsExperience with Active Directory user administration and password managementBasic understanding of networking concepts and remote support toolsExperience imaging, deploying, and configuring desktop hardwareStrong troubleshooting and problem‑solving skillsAssociate's degree in Computer Science or related field preferred, or equivalent experienceIdeal Candidate ProfileCustomer-service oriented with excellent communication skillsStrong troubleshooting ability and willingness to learn new technologiesPositive attitude with a collaborative, team‑first mindsetSelf‑motivated and dependable with strong organizational skillsComfortable managing multiple priorities in a fast‑paced environmentEager to grow professionally and develop technical expertiseValid driver's license required with the ability to travel locally during the workday using a company vehicle when neededStrong cultural fit, coachable attitude, and desire to contribute to a supportive team environmentWhy choose Addison IT?Pay: We negotiate high salaries using U.S. Bureau of Labor StatisticsBenefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonusesPermanent Employment: Many of Addison's job openings lead to potential permanent employmentConnections: You connect directly with hiring managers from renowned organizationsOptions: You are presented with multiple employment options near your homeProfessional Development: You are provided hiring process advice, resume revision, and employment term negotiationAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.#J-18808-Ljbffr