Helpdesk Technician-Tier 2

Selectek, Inc.

Canton, GA

JOB DETAILS
SALARY
$40–$48 Per Hour
SKILLS
Atlassian JIRA, CompTIA Security+, Computer Maintenance, Computer Networks, Computer Science, Computer Security, DNS (Domain Name System), Defense Federal Acquisition Regulations Supplement (DFARS), Document Scanners, Engineering, Firewalls, Help Desk, Identify Issues, Identity Data Management, Information/Data Security (InfoSec), Internet Security, LDAP (Lightweight Directory Access Protocol), MCSA - Microsoft Certified Systems Administrator, MCSE - Microsoft Certified Systems Engineer, Malware, Manufacturing, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Office, Microsoft SharePoint, Microsoft Windows Operating System, Network Administration/Management, Network Connectivity, Network Monitoring, Network Security, Network Software, Network Support, Network Switching, Network System Hardware, Network Systems, Outsourcing, Printers, Problem Solving Skills, Software Administration, Software Installation, Systems Administration/Management, Technical Support, User Account Administration, VMWare Certified Professional (VCP), VMWare ESX/ESXi, VPN (Virtual Private Network), VoIP (Voice over IP)
LOCATION
Canton, GA
POSTED
4 days ago
We have an immediate opening for a Helpdesk Technician in Canton, GA.  In this role, you will coordinate with our Managed Service Provider and provide hands-on, day-to-day support for our networking, software, and cybersecurity operations in tandem with existing outsourced partners.
 
Required:
  • 3-5 Years in IT: Endpoint, network, system administration, or engineering experience recommended.
  • Microsoft Office 365: Proficiency with the full suite, especially Exchange Online and SharePoint.
  • Firewalls & Networking: Hands-on with WatchGuard, switching, and routing basics.
  • Bachelor’s degree in computer science, networking, IT, or equivalent work experience is preferred (not a must).
  • MCSE/MCSA, Security+, and VMware Certified Professional are a plus.
  • Technical Troubleshooting: Proficiency in quickly diagnosing and resolving hardware, software, and network issues.
  • Windows & Network Security: Solid understanding of Windows environments, plus fundamentals of network and computer security.
  • Active Directory & DNS: Hands-on experience with AD/LDAP, DNS, and Identity Access Management.
  • Manufacturing Environment (Preferred): Prior exposure to DFARS/CMMC compliance or similar regulated industries is beneficial.
  • Bonus Tools Experience: Familiarity with JIRA, Confluence, DUO, Windows Defender, WatchGuard VPN, and VMware ESXi.
Job Details: 
  • Infrastructure Maintenance: Coordinate with our MSP to help oversee firewalls, networking equipment, servers, databases, malware protection, and VOIP phone systems.
  • Hardware/Software Management: Install, configure, secure, and maintain hardware, software, printers, and scanners.
  • Technical Support: Provide Tier-2 technical support in-person or via phone, ensuring swift issue resolution.
  • User & Account Administration: Manage user accounts, email maintenance, password resets, account lockouts, and identify hardware/software/service needs.
  • Vendor Coordination: Collaborate with our MSP to handle server backups, critical software/databases, and network security/connectivity.
  • Office 365 Expertise: Serve as a hands-on subject matter expert for Exchange Online, SharePoint, Teams, and other O365 applications.


Pay Range:-$40-$48/hr
Location: Canton, GA
Please contact with interest: Wendy 678-802-6616
wendyc@selectek.net
 

About the Company

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Selectek, Inc.