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Helpdesk Technician-Tier 2

Selectek, Inc.
  • Canton, GA
  • $40–$48 Per Hour
  • Quick Apply
30+ days ago

Job Description

We have an immediate opening for a Helpdesk Technician in Canton, GA.  In this role, you will coordinate with our Managed Service Provider and provide hands-on, day-to-day support for our networking, software, and cybersecurity operations in tandem with existing outsourced partners.
 
Required:
  • 3-5 Years in IT: Endpoint, network, system administration, or engineering experience recommended.
  • Microsoft Office 365: Proficiency with the full suite, especially Exchange Online and SharePoint.
  • Firewalls & Networking: Hands-on with WatchGuard, switching, and routing basics.
  • Bachelor’s degree in computer science, networking, IT, or equivalent work experience is preferred (not a must).
  • MCSE/MCSA, Security+, and VMware Certified Professional are a plus.
  • Technical Troubleshooting: Proficiency in quickly diagnosing and resolving hardware, software, and network issues.
  • Windows & Network Security: Solid understanding of Windows environments, plus fundamentals of network and computer security.
  • Active Directory & DNS: Hands-on experience with AD/LDAP, DNS, and Identity Access Management.
  • Manufacturing Environment (Preferred): Prior exposure to DFARS/CMMC compliance or similar regulated industries is beneficial.
  • Bonus Tools Experience: Familiarity with JIRA, Confluence, DUO, Windows Defender, WatchGuard VPN, and VMware ESXi.
Job Details: 
  • Infrastructure Maintenance: Coordinate with our MSP to help oversee firewalls, networking equipment, servers, databases, malware protection, and VOIP phone systems.
  • Hardware/Software Management: Install, configure, secure, and maintain hardware, software, printers, and scanners.
  • Technical Support: Provide Tier-2 technical support in-person or via phone, ensuring swift issue resolution.
  • User & Account Administration: Manage user accounts, email maintenance, password resets, account lockouts, and identify hardware/software/service needs.
  • Vendor Coordination: Collaborate with our MSP to handle server backups, critical software/databases, and network security/connectivity.
  • Office 365 Expertise: Serve as a hands-on subject matter expert for Exchange Online, SharePoint, Teams, and other O365 applications.

Pay Range:-$40-$48/hr
Location: Canton, GA
Please contact with interest: Wendy 678-802-6616
wendyc@selectek.net
 

Numbers & Facts

LocationCanton, GA
Salary$40–$48 Per Hour

Skills

  • Atlassian JIRAunmatched
  • CompTIA Security+unmatched
  • Computer Maintenanceunmatched
  • Computer Networksunmatched
  • Computer Scienceunmatched
  • Computer Securityunmatched
  • DNS (Domain Name System)unmatched
  • Defense Federal Acquisition Regulations Supplement (DFARS)unmatched
  • Document Scannersunmatched
  • Engineeringunmatched
  • Firewallsunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Identity Data Managementunmatched
  • Information/Data Security (InfoSec)unmatched
  • Internet Securityunmatched
  • LDAP (Lightweight Directory Access Protocol)unmatched
  • MCSA - Microsoft Certified Systems Administratorunmatched
  • MCSE - Microsoft Certified Systems Engineerunmatched
  • Malwareunmatched
  • Manufacturingunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Exchange Serverunmatched
  • Microsoft Officeunmatched
  • Microsoft SharePointunmatched
  • Microsoft Windows Operating Systemunmatched
  • Network Administration/Managementunmatched
  • Network Connectivityunmatched
  • Network Monitoringunmatched
  • Network Securityunmatched
  • Network Softwareunmatched
  • Network Supportunmatched
  • Network Switchingunmatched
  • Network System Hardwareunmatched
  • Network Systemsunmatched
  • Outsourcingunmatched
  • Printersunmatched
  • Problem Solving Skillsunmatched
  • Software Administrationunmatched
  • Software Installationunmatched
  • Systems Administration/Managementunmatched
  • Technical Supportunmatched
  • User Account Administrationunmatched
  • VMWare Certified Professional (VCP)unmatched
  • VMWare ESX/ESXiunmatched
  • VPN (Virtual Private Network)unmatched
  • VoIP (Voice over IP)unmatched

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