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Help Desk Jobs

Helpdesk Technician Tier 3

Protingent
  • Bellevue, WA
  • $32–$46 Per Hour
  • Quick Apply
2 days ago

Job Description

Position Title: Helpdesk Technician

Position Description: Protingent Staffing has an exciting contract Helpdesk Technician opportunity.

Job Responsibilities:
  • Serve as an escalation point for all technical support issues that require advanced troubleshooting or in-depth knowledge.
  • Analyze, diagnose, and resolve complex hardware, software, and application problems.
  • Perform root-cause analysis and document findings, ensuring long-term solutions rather than temporary fixes.
  • Collaborate with system administrators and network engineers to troubleshoot infrastructure-level issues.
  • Create and maintain detailed technical documentation, knowledge articles, and runbooks for Tier 1–2 staff.
  • Implement and refine help desk processes, automation, and best practices.
  • Support deployment of new technologies, system upgrades, and environment changes.
  • Participate in incident response, including major incident management and post-incident reviews.
  • Assist in monitoring system performance and proactively identifying issues.
  • Provide mentorship and technical guidance to Tier 1 and Tier 2 technicians.
  • Maintain high standards of security, including adherence to company policies, patching procedures, and change management.
  • Interface with vendors to resolve advanced hardware and software issues.

Job Qualifications:
  • 7+ years of experience in IT support, system administration, or related technical role, minimum of 2 years at tier 3.
  • Expert-level knowledge of Windows. MacOS environments a plus.
  • Strong proficiency with networking fundamentals (DNS, DHCP, VPN, VLANs, firewalls).
  • Experience with server technologies such as Active Directory, Group Policy, Exchange, M365/Azure AD, virtualization (VDI).
  • Demonstrated ability to troubleshoot complex issues across multiple layers (hardware, OS, applications, network).
  • Familiarity with ITSM platforms (ServiceNow, Jira Service Management, etc.).
  • Strong understanding of cybersecurity best practices and secure configurations.
  • Excellent communication and documentation skills.
  • Understanding and utilizing AI (Co-pilot, Claude, ChatGPT, etc.)
  • Strong communication skills are desired.
  • Customer-focused attitude with excellent interpersonal skills.
  • Ability to work under pressure and manage multiple high-priority issues.
  • Collaborative mindset with a focus on knowledge sharing.
  • The service provider will possess a high degree of trust and integrity, communicate openly and display respect, and a desire to foster teamwork.

Preferred Job Qualifications:
  • Industry certifications such as CompTIA Network+, Security+, ITIL foundation, CCNA, or bachelor’s degree in information technology related field.
  • Experience with scripting or automation (PowerShell, Python).
  • Familiarity with cloud platforms such as Azure.
  • Travel Required: 0-5%.

Job Details:
  • Job Type: Contract
  • Pay Rate Range: $32-$46/hr (Pay rates are approved based on candidate location, education and experience)
  • Location: Bellevue, WA.
  • Export control regulations require candidates to be a U.S. Citizen, U.S. Legal Permanent Resident, or of a protected person status

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future. #TerraPro

Numbers & Facts

LocationBellevue, WA
Salary$32–$46 Per Hour

Skills

  • Analysis Skillsunmatched
  • Artificial Intelligence (AI)unmatched
  • Atlassian JIRAunmatched
  • Automationunmatched
  • Best Practicesunmatched
  • CCNA - Cisco Certified Network Associateunmatched
  • Change Managementunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • CompTIA - Computing Technology Industry Associationunmatched
  • CompTIA Network+unmatched
  • CompTIA Security+unmatched
  • Customer Relationsunmatched
  • Customer Support/Serviceunmatched
  • DHCP (Dynamic Host Configuration Protocol)unmatched
  • DNS (Domain Name System)unmatched
  • Desktop Virtualizationunmatched
  • Documentationunmatched
  • Firewallsunmatched
  • Help Deskunmatched
  • IT Service Management (ITSM)unmatched
  • ITIL (IT Infrastructure Library)unmatched
  • Identify Issuesunmatched
  • Incident Managementunmatched
  • Incident Responseunmatched
  • Information Technology & Information Systemsunmatched
  • Internet Securityunmatched
  • Interpersonal Skillsunmatched
  • Legalunmatched
  • Mac Operating Systemunmatched
  • Mentoringunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Exchange Serverunmatched
  • Microsoft Windows Azureunmatched
  • Microsoft Windows Operating Systemunmatched
  • Network Administration/Managementunmatched
  • Network Architecture/Engineeringunmatched
  • Operating Systemsunmatched
  • Performance Analysisunmatched
  • Python Programming/Scripting Languageunmatched
  • Regulationsunmatched
  • Root Cause Analysisunmatched
  • Scripting (Scripting Languages)unmatched
  • ServiceNowunmatched
  • Software Patchesunmatched
  • Systems Administration/Managementunmatched
  • Team Playerunmatched
  • Technical Leadershipunmatched
  • Technical Supportunmatched
  • Technical Writingunmatched
  • United States Citizenunmatched
  • VLAN (Virtual Local Area Network)unmatched
  • VPN (Virtual Private Network)unmatched
  • Vendor/Supplier Relationsunmatched
  • Virtualizationunmatched
  • Willing to Travelunmatched
  • Windows PowerShellunmatched

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