Helper A

Job Description

Position: Helper A

Direct Reporting: Maintenance Manager

The Helper A is responsible for executing maintenance requests by diagnosing problems and completing assigned service requests and repairs timely and thorough repairs in order to maintain the physical condition of the community according to operating and safety standards.

Essential Functions:

Diagnose and perform property maintenance/repair a daily basis. This includes but is not limited to:

• Electrical and plumbing repair including rodding sewer lines
• HVAC Domestic water systems (proper certification may be required for some repairs)
• Appliances
• Tile, Carpet, wood flooring
• Interior/Exterior lights, ceiling fans
• Gas fixtures and appliances (when applicable)
• Shutters, doors, cabinets, windows, sliding glass doors, boiler, gas and electric
• Door locks, P.O. Boxes repining and locks
• Security systems, fire protection equipment, entry systems, emergency power systems
• Walls – drywall and plaster repair
• Finish carpentry and hardware installation
• Waste management repairs (chutes, compactors)
• Ensure vacant apartment homes are rent-ready in a timely manner.  Perform make ready work as required
• Maintain company customer service standards.  Respond to resident requests and work with resident to minimize/resolve problems and complaints.  Follow through to ensure work is completed to residents’ satisfaction.
• Inspect vacated apartments and complete make-ready checklists.  Inform Service Director of needed services and repairs.  Routinely perform duties to restore apartments to “market ready” status.  Re-inspect vacant apartments after make-ready operations have completed to determine quality of work performance.
• Maintain accurate records regarding service requests received and completed apartment make-ready status work in progress, etc.
• Constantly be aware of the condition of physical property throughout the community and immediately report unsafe conditions (i.e. broken doors leading to pool, broken steps, open holes, broken/burned out exterior lights).
• Report all major repairs and requisitions to the Service Manager prior to any expenditure of funds.  Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations.
• Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean outs, and prepare maps indicating same schedule and perform routine preventive maintenance on all make ready apartments.  Inspect and maintain all tools in excellent condition.
• Apply all applicable Regents Park Management policies and procedures such as, but not limited to company operating and safety standards.  Promote safe work practices among on-site staff.
• Ensure compliance with all federal, state and local laws, specifically Fair Housing regulations.
• Respond timely to all On-Call emergency requests.  Weekend and after hours overtime required.
• Performs other related duties and assignments as required.

Qualifications:

• 1 Year of related property maintenance experience
• Helper A level union training is required for the role.  If this has not been completed, it is required to sign up to take the next available 2 year apprenticeship training while in the role.
• Ability to read and write English as demonstrated by clear and concise written and verbal communications, the ability to read maintenance tickets and the ability to read and understand labels on containers of cleaning and chemical supplies
• Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and totals.
• Ability to occasionally operate general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine and postage machine.
• Ability to frequently use general maintenance tools, supplies and equipment such as, but not limited to, hand tools, pressure washers, blowers, paint equipment, pool chemicals, snow and ice removal equipment, ladders, landscaping equipment, sandblasters, and safety equipment.
• Ability to frequently handle and use chemicals and general cleaning supplies.
• Ability to frequently stand, walk, stoop, kneel, crouch or crawl, and climb (stairs, ladders, etc.)
• Provide own basic tools, knowledgeable & skilled in the safe use & maintenance of:
  • Hand tools: Various wrenches, screw drivers, grips, sledge hammer, hammer, snips, post hole diggers, saws, etc.
  • Power tools: wrenches, grinder, sander, drill, saws, etc.
  • User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders
  • Mechanical equipment:  Motors, pumps, compressors, blowers, electric and hand powered augers, etc.

Measures of Success:

• Service Requests complete within 24 hour period, on call
• Property inspections based on Regents Park Management standards

Associate Acknowledgement:

I acknowledge that I have received a copy of this job description and that it is my responsibility to read and understand it.If I have any questions about this job description or my job duties at any time during my employment, I understand that I should ask my Manager

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