HGLAI Customer Success / Account Management Advocate (US)

Job Title: Customer Success, Account Management

Job Type: Part Time (40-60 hours/month)

Job Location: Remote

About Us

Orcaru is on a mission to revolutionize content creation by blending human expertise with AI innovation. Our platform transforms firsthand inputs like webinars, interviews, and voice memos into polished long-form content and engaging social posts with minimal friction.

We empower businesses to scale authentic content creation through AI-driven personalization, deep contextual training, and streamlined workflows. As a fast-growing, dynamic team, were building cutting-edge AI solutions that help brands stay top of mind, drive engagement, and foster meaningful connections effortlessly.

Role Overview

We are seeking a highly organized and detail-oriented Customer Success, Account Manager to join our startup team. As the Customer Success / Account Manager, you will be responsible for managing projects, working with clients, pre-sales and post-sales, customer feedback, feature requests, content delivery for the specific client etc. You will need to be a strong communicator, able to multitask, and have a deep understanding of project management.

Key Responsibilities

• Account Management
  • Regularly communicate with prospective and active clients to ensure all needs are being met and products/services are delivered on time
  • Make sure the sales pipeline is up to date.
• Project Management:
  • Oversee cross-functional projects, coordinating timelines, resources, and deliverables.
  • Track progress, identify bottlenecks, and ensure teams stay aligned on priorities.
  • Provide QA for new features and report any bugs/issues to Dev team.
• Process Development & Optimization:
  • Implement and refine operational processes to support rapid business growth and product development cycles.
  • Identify inefficiencies and drive continuous improvement initiatives.

Qualifications

• Education & Experience:
  • 2+ years of experience in operations, project management, or related roles ideally in a startup or tech environment.
• Technical & AI Knowledge:
  • Understanding of basic AI/ML concepts
  • Highly proficient with spreadsheets and operational tools (Asana, Notion, Google Drive, Etc)
• Project Management Skills:
  • Demonstrated ability to manage complex projects with multiple stakeholders.
  • Familiarity with Agile, Scrum, or Kanban methodologies is a plus.
• Communication & Leadership:
  • Excellent written and verbal communication skills; adept at sharing insights with both technical and non-technical audiences.
  • Proven ability to lead and influence teams without direct authority.
• Adaptability & Collaboration:
  • Thrives in a fast-paced, evolving environment, with a willingness to pivot and iterate as needed.
  • Works well cross-functionally, fostering strong relationships across the organization.

What We Offer

• Competitive Salary & Equity: We value your contributions and provide a stake in the company's success.
• Flexible Work Environment: Remote, flexible schedules.
• Professional Growth: Opportunities to take on greater responsibility and shape an emerging AI company's operational strategies.
• Cutting-Edge Technology & Impactful Work: Collaborate on solutions that transform industries.

How to Apply

If you're excited about running operations at an AI startup and meet the qualifications listed above, we'd love to hear from you. Please fill out the application here or send your resume and a brief cover letter explaining why you're a great fit to talent@hirolabs.com.

Join us at OrcaruAI and be part of a team thats transforming the way the world harnesses AI. We look forward to meeting you!