ESSENTIAL DUTIES AND RESPONSIBILITIES: · Provide friendly, fast, and helpful customer service to all guests and team members. · Ensure regulatory compliance with all aspects of HHR machine maintenance i.e.; moves, conversions, and repair. · Ensure functionality of the HHR maintenance system. · Interact with HHR Operations personnel and guests while repairing HHR machine functions. · Assist with HHR layout and installation. · Work on special projects as assigned. · Assist in maintaining adequate stock of parts necessary for repairs. · Perform preventative maintenance: clean, inspect, adjust, and test various machine parts. · Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming. · Assist customers with questions and complaints regarding HHR machines. · Provide answers and explanations, and rectify problems as appropriate. · Meet department uniform, appearance and grooming requirements. · Meet attendance guidelines of the job and adhere to regulatory, department and company policies. · Keep work areas clean and free of safety hazards, debris and litter. · Must adhere to regulatory, department and company policies. · Perform all job duties in a safe and responsible manner. · Perform other job related and compatible duties as assigned. QUALIFICATION REQUIREMENTS: · High School diploma or equivalent; or equivalent combination of education and experience. · Must be at least 21 years of age. · One to six months related experience and/or training. · Electronic/mechanical troubleshooting and use of electronic test equipment experience required (ex: board testers, multi-meters, o-scopes). · Must be able to provide own tools necessary for performing daily task when troubleshooting or making repairs. · Ability to work any shift applicable (Day, Swing, or Grave) and to be flexible with work schedule if needed for special projects or business demand. · Must have experience with Guest service and or present an inviting positive and polite attitude towards our guest and fellow team members. · Must be able to work with team and able to demonstrate effective oral and written communication skills when needed. · Must be able to acquire and maintain appropriate gaming license. · Gaming Industry experience is preferred. Must be 21 or older. Successful candidates must be able to pass background check and drug screening. |