Job Overview: Our company is looking for a High-Level Flooring, Kitchen, and Bath Salesperson, to help us capitalize on growth and doubling our business in 3 years.
Your primary responsibility is to provide expert sales and customer service to clients seeking flooring, kitchen, and bath products for residential, builder, and commercial projects. You will work closely with customers, qualifying each project that shows you understand their needs and can deliver products that also fit their investment needs, guiding them through product selections, and ensuring their satisfaction throughout the buying process. Your expertise in flooring materials, kitchen cabinetry, and bathroom fixtures will be essential in helping customers make informed decisions that align with their design preferences and desired investment for each project.
Must be a great team player with staff, a strong desire within to be a top performer and a proven track record of delivering a Million Dollars+ in personal sales while maintain margins.
Key Responsibilities:
1. Customer Consultation: Engage with clients in-person, over the phone, or through digital channels to understand their flooring, kitchen, and bath requirements. Provide personalized recommendations based on their preferences, lifestyle, and budget.
2. Product Knowledge: Demonstrate a deep understanding of various flooring materials (e.g., hardwood, LVP, tile, carpet), kitchen cabinetry (e.g., styles, materials, finishes), and bathroom fixtures (e.g., sinks, faucets, vanities). Stay up-to-date with industry trends and product innovations.
3. Sales and Negotiation: Effectively present product options to customers, highlighting features, benefits, and cost implications. Handle price negotiations professionally to reach mutually beneficial agreements.
4. Quotations and Proposals: Prepare accurate quotes and proposals based on customer requirements. Detail all aspects of the products, services, and associated costs to ensure transparency.
5. Customer Service: Provide exceptional customer service throughout the sales process, ensuring that clients' questions, concerns, and follow-up requests are addressed promptly and professionally.
6. Project Coordination: Collaborate with installation teams, contractors, and other stakeholders to ensure seamless project execution. Coordinate product deliveries and installations, ensuring timely completion.
7. Market Research: Monitor industry trends, competitor offerings, and customer feedback to gain insights into market demands and preferences. Use this knowledge to enhance product offerings and improve customer satisfaction.
8. Sales Targets: Meet or exceed sales targets set by management while maintaining a high level of customer satisfaction.
9. Showroom Maintenance: Keep the showroom organized and presentable, ensuring all products are accurately labeled and well-displayed.
10. Documentation: Maintain accurate records of sales, customer interactions, and product inventory. Utilize CRM systems and other tools effectively to manage customer information.
Qualifications and Skills:
- Proven experience in sales, preferably in flooring, kitchen, or bath industries.
- Extensive knowledge of flooring materials, kitchen cabinetry, and bathroom fixtures.
- Strong interpersonal and communication skills to build rapport with customers.
- Exceptional negotiation and closing abilities.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and collaboratively as part of a team.