Hilton Engineering- Hotel Maintenance

Sunrise Hospitality LLC

Job Title: Maintenance Assistant
Department: Maintenance
Reports To: Chief Engineer

General Summary

The Maintenance Assistant is responsible for maintaining the building, grounds, and the operation of all equipment and mechanical/electrical systems.

Principal Responsibilities

• Perform basic repair work, including painting, wall covering, plumbing, electrical work, pool operations, preventative maintenance, and indoor/outdoor grounds upkeep.
• Maintain all fixtures and equipment according to the preventative maintenance schedule and properly record all maintenance in logbooks, in accordance with company and brand standards.
• Service and maintain pool and spa areas, including testing and recordkeeping, in compliance with state and local regulations.
• Clean internal building areas, including sweeping, mopping, and trash removal. Maintain cleanliness of public areas, storage areas, and parking lot.

Job Duties

Problem Solving

• Identify and resolve problems in a timely manner.
• Develop alternative solutions and exercise sound judgment.
• Make timely decisions and involve appropriate personnel when necessary.

Project Management

• Assist in performing routine preventative maintenance on equipment, including laundry machines, HVAC systems, ice machines, fire extinguishers, alarms, sprinkler systems, lawn equipment, exercise equipment, and plumbing systems.
• Help maintain work order boards and track completed and pending tasks in compliance with company standards.
• Review maintenance issues, complaints, and work orders to prioritize and schedule assignments.

Customer Service

• Strive to achieve 80% or higher on franchise guest service scores.
• Respond promptly to guest needs, service requests, and assistance inquiries.

Communication

• Communicate clearly and effectively in both positive and challenging situations.
• Relay room status updates and maintenance changes to the front desk.

Teamwork

• Uphold organizational values, treat others with respect, and promote a harassment-free workplace.
• Coordinate with other departments to fulfill guest requests.
• Assist with tasks such as moving furniture and receiving/storing supplies.

Quality Assurance

• Support achieving company and brand quality assurance standards.
• Maintain a minimum of 80% on franchise product quality scores.
• Inspect guest rooms, public areas, and grounds daily to ensure proper maintenance.

Adaptability

• Adjust to changing conditions, delays, or unexpected events.

Initiative

• Take independent action, demonstrate resourcefulness, and suggest process improvements.
• Accept responsibility for actions and seek or offer assistance when needed.

Safety and Security

• Maintain proper chemical levels in pool and spa areas according to local health codes.
• Keep accurate records of key control.
• Operate snow removal equipment to maintain parking lots and sidewalks.

Qualifications

• Minimum of two years of mechanical experience in a hotel or related field.
• Demonstrated general mechanical skills required.
• Experience with basic repairs, painting, wall covering, HVAC, electrical work, plumbing, boiler operation, pool maintenance, and general maintenance.
• Valid driver’s license with an acceptable driving record (subject to company approval).

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

• Regularly required to stand, walk, sit, use hands, reach, climb, balance, and communicate.
• Frequently required to stoop, kneel, crouch, or crawl.
• Must regularly lift or move up to 25 lbs and occasionally up to 50 lbs.
• Requires peripheral vision and depth perception.

Disclaimer

This job description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or requirements.