Position Summary
The Housekeeping Attendant is responsible for maintaining a clean, comfortable, and welcoming environment for guests by cleaning guest rooms and public areas according to Spark by Hilton and Hilton brand standards. This position plays a vital role in ensuring guest satisfaction by providing exceptional cleanliness, organization, and attention to detail.
Key Responsibilities
- Clean and service assigned guest rooms, including bedrooms and bathrooms.
- Change bed linens, make beds, and replenish towels and guest amenities.
- Vacuum, dust, mop, and sanitize guest rooms and common areas.
- Empty trash and dispose of waste properly.
- Restock housekeeping carts and maintain an organized work area.
- Report maintenance issues, damaged items, or safety concerns to management.
- Follow hotel cleanliness, sanitation, and safety procedures.
- Respond promptly to guest requests with professionalism and courtesy.
- Ensure rooms meet Spark by Hilton quality and presentation standards before guests arrive.
- Maintain confidentiality and security of guest rooms and hotel property.
- Work collaboratively with other housekeeping team members and departments.
Qualifications
- Previous housekeeping or hotel experience preferred but not required.
- Ability to work independently and as part of a team.
- Strong attention to detail and commitment to cleanliness.
- Excellent customer service and communication skills.
- Ability to stand, bend, lift, push, and pull up to 30 pounds throughout the shift.
- Flexible schedule, including weekends and holidays.
Skills
- Time management
- Organization
- Attention to detail
- Dependability
- Customer service
- Teamwork
- Ability to multitask in a fast-paced environment
Physical Requirements
- Frequently stand, walk, bend, kneel, and reach during an 8-hour shift.
- Lift and carry housekeeping supplies and linens up to 30 pounds.
- Push and pull housekeeping carts throughout the property.