Accidental Death and Dismemberment (AD&D), Fitness, High School Diploma, Hotel Management Software, Insurance, Microsoft Office, Multitasking, Organizational Skills, Problem Solving Skills
LOCATION
Pasadena, CA
POSTED
2 days ago
Join Our Team as a Front Desk Agent!
The Front Desk Agent is the ultimate guest experience guru-mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
KEY SKILLS/RESPONSIBILITIES
Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
Communication Champ: You know how to get the message across-clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.
EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred.
Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
PROPERTY INFORMATION:
At our perfectly-located Pasadena hotel, the Hilton Pasadena offers accessibility to the city's best attractions. Visitors can stroll to Old Pasadena, only minutes from the hotel with a wide range of shopping, sight-seeing, dining and entertainment options. They can swim lengths in the sparkling pool and recharge in our fitness center. We offer on-site dining, perfect for private receptions with an impeccable dining experience
Application deadline for Colorado positions: 4/8/26