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Hiring for Application Technical Specialist in Smithfield, RI

Lancesoft

Smithfield, RI

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JOB DETAILS
SALARY
$17
SKILLS
1st Level Support, Call Centers, Hardware Installation, Identify Issues, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, On Site Support, Problem Solving Skills, Software Administration, System Validation, Systems Maintenance, Technical Recruiting, Training/Teaching
LOCATION
Smithfield, RI
POSTED
2 days ago


Job Id: 26-77511

Job Title: ‘Application Technical Specialist’
Position Type: Full-Time Contract Role
Location:  Smithfield, RI
Work Type: Onsite
Est. Pay Range: $17.00/Hour to $19.00/Hour on W2 (USD)
Schedule –Monday-Friday 4: 00AM - 12: 30PM

Duties:

·        This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects.

·        We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.

·        This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)

·        Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.

·        You will be provided all required training and a handbook for each project as well as necessary application/systems access.

·        You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs.

·        Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed.

Experience:
  • A minimum of 1-year relevant work experience needed.
  • Must possess clear, accurately and tactful, communication both verbally and written
  • Possess basic troubleshooting and problem-solving skills
  • Working knowledge of Microsoft Outlook, Word, and Excel preferred
  • IT hardware installation experience preferred, but not required

Position summary:
  • This job is a temporary job as a contractor.
  • This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects.
  • We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.
  • This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
  • Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
  • You will be provided all required training and a handbook for each project as well as necessary application/systems access.
  • You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs.
  • This Job Posting is for an 8-hour shift that could fluctuate to accommodate night-time projects and different time zones. Advanced notice will be given to you if your shift is changing. Paid Training is 5 days a week onsite in the office. Training shift times may differ for each candidate but will be in-between the 8 AM to 8 PM window.
Education:
  • A Minimum of a High School Diploma or GED required

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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