Hiring For Client Services Specialist - Agent Services Call Center In Franklin TN

LanceSoft Inc

Franklin, TN

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JOB DETAILS

JOB TYPE

Full-time

LOCATION

Franklin, TN

POSTED

5 days ago

Job ID: 26-57061 Job Title: Client Services Specialist II Position Type: Full-Time Contract Role Location: Franklin, TN 37064 Work Type: Hybrid Role Est. Pay Range: $15.00/Hour to $16.79.00/Hour on W2 (USD) Schedule: Mon-Fri 8:00-5:00 PM CT (must be onsite 3 days a week - flexible on which days) Skills: 1. Prescription Drug Reimbursement & Insurance Knowledge This includes: • Ability to explain benefit structures to agents or customers This is the core of the role — without it, they will struggle immediately. 2. Strong Communication & Customer Service Skills They must be able to: • Handle inbound/outbound calls professionally • Document clearly and accurately • Communicate with agents, internal teams, manufacturers, and patients • Deliver guidance, education, and problem-solving This is a highly interactive, support heavy position. 3. Multi Tasking, Organization & Systems Navigation This includes: • Handling multiple cases and systems at once • Documenting case notes consistently • Managing multiple software tools • Staying detail oriented in a fast paced environment Without strong organizational skills, candidates won’t succeed Duties: What will you do: • Possesses knowledge all Aetna health products available to the senior market. • Gives guidance with sales inquiries. • Manages various software applications while taking calls when needed and documents processes effectively. • Cultivates positive and successful relationship with field sales force/broker/consultant community/customer teams. • Navigates and instructs the customer on how to use agent support website. • Completes sales orders and requests for materials. • Trains and mentor other employees if needed. • Assist Supervisor and Manager with providing support to the team. • Consults cross-functionally with other departments to influence and promote change, to continually deliver quality service to both internal and external customers. • Anticipates agent’s needs and educates agent on various elements of information and available services created to enhance the overall customer service experience with the company (i.e., assistance with agent self-service tools). • May provide technical or subject matter expertise concerning policies, procedures, and function-related applications/systems tools. • Documents and tracks all contacts, events, and outcomes with clients using appropriate systems and processes. Experience: Preferred Qualifications • Customer Service - 1-3 Years of Experiences • Strong Analytical Skills • Basic computer skills • Insurance Knowledge – Plus • Critical Thinking • Multi-Tasking • Written and verbal communication are necessary skills. Essential Qualifications • Ability to read and comprehend simple instructions, short correspondence, and memos. • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization • Working knowledge of problem solving and decision-making skills Position Summary: Customer Service Representatives are the face of Aetna and impact the agent experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Engages, consults, and educates members based upon the member’s unique needs, preferences and understanding of Aetna plans, tools, and resources to help guide the members along a clear path to care. Calls are typically non-routine and may require deviation from standard screens, scripts, and procedures to engage, consult and educate agents based upon the agent's unique needs, preferences and understanding of Aetna plans, tools, and resources. In this role, you will act as a primary resource for our products and provide support for agents and/or customer teams. In this role you will learn how to help our agents grow their sales in the Medicare health market while building a strong and collaborative relationship with your team. Our department has a history of growth and is an encouraging and positive place to work. If you have a strong work ethic, cheerful outlook, and willingness to learn, along with the correct skills and qualifications, we would love to have you join our team. You will function as a primary resource for product and agent service support for field sales and/or customer teams. Education: • High School Diploma required; associate’s degree preferred.

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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