Communication Skills, Customer Satisfaction, Driver's License, English Language, Housekeeping/Cleaning, Interpersonal Skills, Leadership, Logistics, Multilingual, Onboarding, Operations Management, People Management, QoS (Quality of Service), Quality Control, Quality Management, Spanish Language, Training/Teaching
We are looking for an experienced, bilingual Hiring & Operations Manager to join our team. You will be the bridge between our staff and in office schedulers, ensuring that we hire the best talent, provide top-tier training, and maintain the high quality of service our customers expect.
This position offers a flexible Monday through Friday schedule. We value work-life balance and are happy to accommodate personal appointments and family commitments.
Key Responsibilities
- Talent Acquisition: Manage the end-to-end hiring process for new cleaners (posting ads, interviewing, and onboarding).
- Training & Development: Lead hands-on training for new hires to ensure they meet company cleaning standards.
- Quality Control: Perform periodic site visits and quality checks to ensure customer satisfaction.
- Logistics: Manage daily/weekly scheduling for our cleaning teams using our scheduling software.
Requirements (Must-Haves)
- Bilingual: Fluent in English and Spanish (required to communicate effectively with our diverse team and client base).
- Industry Experience: Prior experience in house cleaning, hospitality management, or a related service industry.
- Leadership Skills: Proven ability to manage people, provide constructive feedback, and maintain morale.
- Driver’s License: A valid driver’s license and reliable transportation to visit job sites.
- Tech-Savvy: Comfortable using scheduling software and basic office apps.
Why Join Us?
- Flexible Hours: We work with your schedule—no weekends or late nights.
- Supportive Environment: We are flexible with time off for appointments and personal needs.
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East Valley Maid Brigade