Hiring & Training Coordinator

Join a Network of Franchised The UPS Stores Across Long Island

We are a high-performing group of UPS Store locations seeking a dedicated, detail-oriented, and people-driven Hiring & Training Coordinator to support our continued growth and success. With eleven locations and a rapidly expanding footprint, we’re looking for a professional who thrives on organization, communication, and helping others succeed.

This role is pivotal in shaping our team culture — from attracting top talent to ensuring new hires are set up for success through structured on-boarding and continuous training. The ideal candidate is proactive, tech-savvy, and passionate about supporting people development in a fast-paced, service-oriented environment.

Key Responsibilities

Recruitment & On-boarding

• Develop and post job listings across multiple platforms (Indeed, ZipRecruiter, social media, etc.) with engaging and accurate descriptions.
• Manage the candidate pipeline — review resumes, schedule interviews, coordinate evaluations, and maintain active communication with candidates.
• Partner with Operations to forecast staffing needs and prioritize open positions across locations.
• Oversee all candidate scheduling and reminders to ensure evaluations and interviews run smoothly.
• Manage hiring documentation, including job offers, background checks, and on-boarding forms.
• Conduct on-boarding sessions for new hires to ensure consistent communication of company values, procedures, and expectations.

Training & Development

• Maintain and update our training library, including learning center modules, on-boarding materials, and hands-on training guides.
• Coordinate multi-week training schedules for roles including Sales Associates, Shift Leaders, and Assistant Managers.
• Track progress on training completion and communicate with managers on development milestones or follow-ups needed.
• Support the development and roll out of new SOPs, refreshers, and seasonal training (e.g., holiday prep, print campaigns, customer experience).
• Assist in developing tools that measure employee knowledge, retention, and engagement.

Employee Communication & Coordination

• Act as a liaison between ownership, management, and staff for hiring, on-boarding, and training updates.
• Schedule, manage, and communicate hiring-related meetings, including evaluations, interviews, and on-boarding check-ins.
• Maintain hiring and training data in organized shared trackers and dashboards for reporting and accountability.
• Help improve internal communication flow and create alignment between HR, operations, and training initiatives.

Qualifications

• Experience: 2+ years in recruiting, HR coordination, or training administration (retail or multi-unit operations preferred).
• Skills: Exceptional organization, communication, and follow-through. Strong attention to detail and ability to multitask effectively.
• Tech: Proficiency with Google Workspace, Indeed, or other applicant tracking tools; experience using Monday.com or similar systems a plus.
• Personality: Professional, approachable, and proactive — someone who can balance structure with flexibility and thrives in a team-driven environment.
• Mindset: Growth-oriented and passionate about developing people and building culture.

What We Offer

• Competitive hourly pay based on experience
• Opportunity to be part of a thriving and growing UPS Store franchise group with strong leadership and established systems.
• Professional growth and advancement potential as we continue to expand.
• A collaborative, team-focused environment that values innovation, accountability, and success.

Benefits

• Vacation & Sick Pay
• Insurance: medical, dental and vision
• Holidays
• 401k Retirement Savings Plan with match
• Employee Discounts

About Us

Our UPS Store network spans multiple locations across Long Island, each focused on excellence in shipping, printing, mailbox, and business services. We believe in building from within — training and developing our people to become the future leaders of our organization. The Hiring & Training Coordinator plays a key role in maintaining that culture of growth, organization, and operational excellence.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.