We are looking for a highly organized, relationship-driven professional to lead the client experience for our growing HOA (Homeowners Association) division.
We currently support over 250 HOA communities, working closely with property management companies and HOA boards. This role is critical to strengthening those relationships, improving communication, and creating a more consistent, high-quality experience across the board.
This is not a traditional sales or service role.
This is a leadership role focused on:
relationships
organization
communication
and execution
You will act as the quarterback for our HOA clients.
Salary Range: $65000.00 - $75000.00 per year
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Work from Home
Flexible Schedule
Life Insurance
Mon-Fri Schedule
Retirement Plan
Career Growth Opportunities
Responsibilities
What Youll Own
Primary relationship management with property management companies
Coordination of HOA renewals from start to finish
Board communication and presentation support
Oversight of claims communication and client updates
Service escalation and issue resolution
Client onboarding and ongoing experience consistency
Renewal timelines and accountability across teams
What Success Looks Like
Property managers see you as a trusted partner
HOA boards feel informed and confident
Renewals run early, organized, and without chaos
Clients always know whats happening and whats next
Internal teams are aligned and accountable
Why This Role Matters
HOA insurance is complex and relationship-driven.
Boards rely heavily on property managers, and both depend on us to:
communicate clearly
stay organized
reduce stress
and guide decisions
This role is key to making that happen consistently.
Core Traits
Extremely organized
Strong communicator (written and verbal)
Calm under pressure
High follow-through
Detail-oriented
Relationship-focused
Problem solver
Comfortable leading conversations and meetings
Ideal Background
We are open to different backgrounds, but strong candidates often come from:
Property management (HOA or commercial)
Commercial insurance account management
Client success / relationship management roles
Hospitality or high-touch service industries
Project management or operations coordination