HOA Relationship Manager

Sunwest Bank

Dallas, Texas

JOB DETAILS
SKILLS
Bank Secrecy Act, Banking Operations, Banking Regulations, Banking Services, Cold Calling Skills, Communication Skills, Compensation and Benefits, Consulting, Consumer Regulations, Cost Benefit Analysis, Cross-Selling, Customer Relationship Management (CRM) Systems, Customer Service Evaluation, Customer Support/Service, Customer Training, Depth Perception, Escrow, Federal Compliance Regulations, Federal Laws and Regulations, Financial Regulations, Heavy Lifting, Information Technology & Information Systems, Information/Data Security (InfoSec), Interpersonal Skills, Lift/Move 40 Pounds, Maintain Compliance, Manual Dexterity, Market Development, Needs Assessment, Onboarding, Online Banking, Operations Processes, Partner Sales, Performance Reviews, Physical Demands, Post-Sales, Pre-Sales, Pricing, Privacy Regulations, Property Management, Property Title, Real Estate Sales, Regulations, Regulatory Compliance, Relationship Management, Reporting Skills, Revenue Growth, Safety Compliance, Safety Process, Sales, Sales Pipeline, Sales Proposals, Sales Support, Sales Training, Software Administration, Staff Training, State Laws and Regulations, Team Player, Treasury, Treasury Management, Writing Skills
LOCATION
Dallas, Texas
POSTED
9 days ago
SUMMARY
 
This position is responsible for driving new business through the sales of Property Management, Title, Escrow and other Specialty Depository services including but not limited to deposits and treasury services offered by the Bank. They are also a consultant and business partner to the Sales Team to ensure Bank clients with specialty depository needs are offered the specific products to fit their individual needs. This can be accomplished through customized sales proposals, conducting cost/benefit analyses, building multiple pricing scenarios and identifying pricing improvements and margin opportunities. Participates in customer calls and provides pre and post-sale client support for clients managed by the Specialty Deposit Group (SDG).
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Generate new business through identifying market opportunities through cold calls, warm leads & referrals.
  • Drive new sales opportunities by determining client needs and cross-selling treasury products and services to internal & external clients.
  • Maintain active sales pipeline and provide real time updates utilizing CRM tools.
  • Provides support to the Sales Team to educate and sell additional products to SDG clients via onsite and telephonic meetings.
  • Maintain relevant working knowledge of industry practices pertaining to the full suite of products and services offered.
  • Handle in-bound customer service inquiries, training and support requests pertaining to Deposit, Treasury Management & Internet Banking products and services, while ensuring high customer service quality.
Reviews and ensures the completeness, accuracy and adequacy of signed customer agreements, maintenance requests and cancelation forms.
  • Understand and comply with requirements of all laws and regulations applicable to the position.
  • Complete new client setup and/or deletion requests and client training in all related products and services
  • Assist in fulfilling the department’s audit requirements and ensure the implementation and completion of agreed audit recommendations.
  • Provide support to Bank employees in all areas of Electronic Banking, Deposit and Treasury Management products and services.
  • Serve as a subject matter expert on system capabilities, client onboarding process & worksheets and bank agreements related to Deposit and Treasury Management services
 
ADDITIONAL RESPONSIBILITIES
 
  • Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
  • Demonstrates high level of quality work, attendance, appearance, and professionalism
  • Adheres to all Company Policies & Procedures and Safety Regulations
  • Adheres to local, state and federal laws
  • Performs any other duties that may be assigned by supervisors or management team
  • Understands and complies with all company rules and regulations
  • Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to the position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.
 
SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities
 
MINIMUM QUALIFICATIONS
  • 5 years of related Deposit and Treasury Management experience and/or training; or the equivalent combination of education and experience. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.
  • Some knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.
  • Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.
  • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
  • Ability to work with no supervision while performing duties.
  • Experience with Sales Force and/or similar CRM tools preferred.
 
COMPETENCIES:
  • Adaptability
  • Communication
  • Decision Making
  • Initiative
  • Innovation
  • Motivator
  • Organization
  • Professionalism
  • Results Orientated
 
PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
  • Standing, walking and squatting less than fifty percent of the work shift
  • Required to lift, move and carry up to 40 pounds
  • Ability to read, count and write to accurately complete all documentation and reports
  • Must be able to see, hear and speak in order to communicate with employees and other customers
  • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
  • Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms
 
(Check the box that applies by double clicking on the box.)
 Sedentary: Limited activity, no lifting, limited walking             
 Moderate: Mostly standing, walking, bending, frequent lifting
X Light: Office work, some lifting, bending, stooping or kneeling, walking
 Arduous: Heavy lifting, bending, crawling, climbing
 
WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.
  • The work space is clean, orderly, properly lighted and ventilated with the proper safety compliance
  • Noise levels are considered moderate
 
Sunwest Bank Is an Equal Opportunity Employer
 
Sunwest Bank works with staff members and customers without regard to race, ancestry, national origin, sex, marital status, age, religion, medical condition, handicap, disability or veteran status and to assist the Bank in maintaining its Affirmative Action Program.
 
Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter, and it is intended that Sunwest Bank, through the purposeful efforts of its employees and officers, are expected to make every resolute attempt to conform to its Bank Secrecy Act Program and Procedures.  Failure to comply will be reflected in their performance review as well as in any bonus compensation programs in which they may participate.
 
Attend and complete all required classroom, computer-based, web-based and seminar training.  It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Bank’s “Code of Ethics and Conduct.”  Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position
 
Note:  The preceding job description has been designed to indicate the general nature and level and work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  All job descriptions can be amended without notice as warranted by business necessity.

About the Company

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Sunwest Bank

Sunwest Bank has been consistently named one of the top performing banks in the United States by American Banker and SNL Financial. Sunwest’s primary focus is commercial business and real estate banking. Through 12 targeted locations across the Western United States, Sunwest offers a full suite of private and commercial banking services to its clients.

Since 2009, Sunwest has completed five failed bank acquisitions beginning with the acquisitions of MetroPacific Bank of Irvine. Later that year, Sunwest expanded the franchise south to San Diego with the acquisition of Pacific Coast National Bank. Its expansion continued beyond the California border with the acquisition of First State Bank of Flagstaff from the FDIC, adding a presence in Northern Arizona. In 2013, the Bank expanded into the Northwest by acquiring the Washington-based Westside Community Bank which added two locations outside of Tacoma. Sunwest then broadened its Northwest presence to Boise through acquiring the failed Syringa Bank from the FDIC, adding nearly $140 million in assets and a network of five Idaho branches. In the latter half of last year, the Bank broadened its footprint further by adding LPOs in both the Salt Lake City and Phoenix, Arizona markets. These three out-of-state acquisitions and two de novo LPOs have positioned Sunwest well as it embarks on its next expansionary phase.

Sunwest Bank operates with an iron clad balance sheet of $885 million in assets, $111 million in tangible capital and $4MM in reserves, making it well poised to continue its growth.

Sunwest Bank is the flagship of H Bancorp, a $1.3 billion privately-owned bank holding company with a controlling interest in Bay Bank located in the Baltimore/D.C. corridor. H Bancorp provides strategic leadership, access to capital and an opportunity to participate credits across the entire H Bancorp family.

SUNWEST BANK – AN ENTREPRENEURIAL BUSINESS BANK
Sunwest prides itself on being an entrepreneurial and innovative commercial business bank. The Bank positions itself through deep knowledge in lending niches ensuring our people are regarded as trusted advisors and not simply bankers. It is with this approach that we provide impeccable service to our clients.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Banking
FOUNDED
1970
WEBSITE
https://www.sunwestbank.com/