Job Title: Home Appliance Quality Analyst Contract Duration: 1 year, possible extension Location: Plano, TX Work Arrangement: Onsite
Summary
The Home Appliance Quality Analyst supports service quality and product performance initiatives through data analysis, product evaluations, testing, and root cause investigations. This role is responsible for monitoring product quality trends, identifying issues, coordinating corrective actions with internal teams and headquarters, and providing reporting and presentations to stakeholders. The position is fully onsite and offers an opportunity for individuals with a strong interest in the home appliance industry to develop expertise in quality analysis and continuous improvement.
Responsibilities
Perform weekly and monthly analysis for product quality sensing, including analysis by product, model, and symptoms
Monitor new model quality performance by comparing benchmark model trends
Coordinate weekly and monthly reports and presentations for all related teams
Conduct new product evaluations and testing efforts to support continuous improvement in product and service quality
Analyze, evaluate, and test various home appliance product categories
Identify top symptoms and issues, determine root causes, and coordinate corrective actions with internal teams, HQ, and factories
Analyze product quality data, including ASR trends across projects and models
Monitor quality case issues through daily ticket tracking
Manage theme cards for pending and in-progress quality issues until solutions are identified through communication with HQ
Support part and unit retrieval activities
Required Qualifications
0-2 years of experience in an analytics-focused role
Strong interest in the home appliance industry
Ability to assemble and disassemble parts as part of R&R activities
Valid ability to drive and travel locally between the training facility, warehouse, and office
Understanding of manufacturing, engineering, and design
Bachelor's degree in Engineering, Computer Science, Mathematics, or a business-related field
Preferred Qualifications
Korean/Bilingual skills are recommended, but not required
Experience in home appliance service, analysis, root cause determination, and troubleshooting (preferred but not required)
Skills Technical Skills
Proficient in Microsoft Word, Excel, and PowerPoint
Root cause analysis and troubleshooting
Product quality data analysis
Product testing and evaluation
Understanding of home appliance products and the consumer products industry
Professional Skills
Exceptional presentation, written, and verbal communication skills
Ability to perform deep-dive analysis
Strong problem-solving skills and creativity in identifying solutions
Ability to work independently with minimal supervision
Ability to meet established deadlines and objectives
Proactive, eager-to-learn, and tenacious attitude
Relationship Management
Ability to develop and maintain strong working relationships across multiple levels of the organization
Ability to collaborate effectively with customers, authorized service agents, sales representatives, equipment service representatives, HQ teams, and factory partners
Ability to communicate ideas and resolutions effectively to various stakeholders
Top Skills
Microsoft Office (Word, Excel, PowerPoint)
Root Cause Analysis
Presentation, Written, and Verbal Communication Skills
Product Quality Analysis
Home Appliance Product Knowledge and Testing
#LI-MM1
Numbers & Facts
Location
Plano, TX
Skills
Analysis Skillsunmatched
Benchmarkingunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Continuous Improvementunmatched
Corrective Actionunmatched
Data Analysisunmatched
Identify Issuesunmatched
Korean Languageunmatched
Maintenance - Appliancesunmatched
Manufacturingunmatched
Manufacturing Equipment Maintenanceunmatched
Mathematicsunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Performance Modelingunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Product Programsunmatched
Product Testingunmatched
Quality Monitoringunmatched
Relationship Managementunmatched
Reporting Skillsunmatched
Root Cause Analysisunmatched
Salesunmatched
Sales Managementunmatched
Team Playerunmatched
Testingunmatched
Time Managementunmatched
Trend Analysisunmatched
Warehousingunmatched
Willing to Travelunmatched
Writing Skillsunmatched
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