Job Summary
The Home Automation Technician installs, configures, and services smart home and audio/visual systems in luxury residential and large-scale new construction environments. This role involves installing security systems, home theater equipment, networking components, and home automation solutions while ensuring systems operate efficiently and meet design specifications. The technician works directly with homeowners to explain system functionality, provide training, and deliver high-quality customer service. This position requires strong technical troubleshooting skills, the ability to work independently in a fast-paced field environment, and a commitment to maintaining professional service standards.
Job Responsibilities
Install, service, and activate security systems, surround sound systems, speakers, televisions, remote controls, and home automation components
Install and configure Control4 automation systems, lighting control systems, and related smart home technologies
Install and troubleshoot wiring for phone, data, intercom, security, wireless access points, audio systems, and cameras
Mount and install home theater equipment, networking hardware, and AV component packages in residential environments
Review work orders with customers, answer questions, and provide clear explanations of installed systems
Train homeowners on system functionality, operation, and advanced monitoring solutions
Troubleshoot and repair system malfunctions, wiring issues, and false alarms
Assess system design and functionality when adding or upgrading system components
Perform trim technician duties as required during project phases
Respond to emergency service calls on an after-hours rotation basis
Maintain professional communication with customers and team members while completing assignments
Perform additional duties as assigned to support project completion and service quality
Job Requirements
Possess a minimum of 3 years of experience installing security systems and audio/visual systems
Demonstrate working knowledge of Control4 automation systems; Control4 Associate Installer or Automation Programmer certification preferred
Demonstrate knowledge of cable types and installation techniques with the ability to select proper cabling for various system components
Install and configure networking equipment including routers, switches, DVRs, and wireless access points
Troubleshoot system performance, wiring issues, and equipment malfunctions
Demonstrate strong customer service and communication skills when working with homeowners
Work independently and manage tasks within established installation standards
Work under pressure and meet project deadlines
Possess or be willing to obtain basic tools required for installation work
Pass background screening, drug screening, and motor vehicle record check
Education
Technical or vocational training in electronics, networking, or a related field preferred
Work Experience
Minimum of 3 years of experience in security system installation, home automation, or audio/visual system installation
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
Paid Time Off beginning the first week of employment
Eight paid company-designated holidays
Short-term and long-term disability options
Life insurance
Employee assistance program
Employee discount and complimentary alarm monitoring
Take-home work vehicle with fuel and maintenance covered
Monday through Friday daytime schedule
Additional Job Details (Commute, Attendance, etc.)
Typical start time between 7:00 AM and 8:00 AM
Typical 40-hour workweek with flexibility based on project needs
Work performed primarily in luxury residential homes and large-scale residential construction communities
Work environment may include active construction sites with exposure to temperature changes, dust, and moderate noise
Position requires frequent standing, walking, climbing ladders, bending, and lifting up to 50 pounds frequently and up to 100 pounds occasionally