Benefits:- 401(k)
- Employee discounts
- Health insurance
- Paid time off
- Training & development
About the Role
United Nursing Solutions, Inc. is seeking a dependable, organized, and detail-oriented
Administrative Operations Assistant to provide direct support to the Director of Operations and assist with the day-to-day administrative operations of our home healthcare agency.
This is a full-time, in-office position for someone who is comfortable managing multiple responsibilities, communicating with employees and participants, maintaining accurate documentation, and helping keep daily office operations organized and running efficiently.
Responsibilities
- Provide direct administrative support to the Director of Operations.
- Answer incoming telephone calls, take accurate messages, respond to routine inquiries, and direct calls appropriately.
- Assist with caregiver scheduling, schedule changes, call-outs, and staffing communications.
- Maintain organized and accurate employee and participant records.
- Assist with new-hire paperwork, onboarding documentation, employee files, and routine HR administrative functions.
- Assist with participant intake paperwork, referrals, and required documentation.
- Perform data entry and maintain accurate electronic and paper records.
- Assist with reviewing employee timekeeping records and gathering documentation needed for payroll processing.
- Assist employees with routine scheduling, timekeeping, and administrative questions.
- Communicate professionally with participants, caregivers, families, support professionals, and other healthcare/community partners.
- Monitor and organize incoming emails, faxes, forms, and other office correspondence.
- Maintain confidentiality of participant and employee information.
- Assist with filing, scanning, copying, document preparation, spreadsheets, and general office organization.
- Follow established agency policies, procedures, and documentation requirements.
- Perform additional administrative and operational duties as assigned.
Qualifications
- Previous administrative, office, clerical, or customer-service experience required.
- Healthcare, home healthcare, medical office, or similar experience is preferred but not required.
- Strong computer skills and proficiency with Microsoft Word, Excel, and Outlook.
- Ability and willingness to learn agency-specific software, scheduling, timekeeping, payroll, and electronic documentation systems.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to handle confidential employee and participant information appropriately.
- Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced office environment.
- Dependable attendance and punctuality are essential.
- Professional and respectful communication when working with employees, participants, families, and outside professionals.
Experience with home healthcare scheduling, EVV/timekeeping systems, payroll systems, Medicaid-related documentation, or similar healthcare administrative software is a plus;
training on agency-specific systems will be provided.
About United Nursing Solutions, Inc.
United Nursing Solutions, Inc. is a Maryland home healthcare provider serving individuals and families in Easton and surrounding communities. Our agency is committed to providing dependable, person-centered services while supporting the caregivers and professionals who make those services possible.
We are seeking an Administrative Operations Assistant who understands that organization, accuracy, communication, confidentiality, and follow-through are essential to successful home healthcare operations.