Job Description
Replies within 24 hours
Benefits:
- Health insurance
- Paid time off
- Vision insurance
- 401(k) matching
- Bonus based on performance
- Dental insurance
BrightStar Care St. Croix Valley & Hudson is looking for a self-motivated, compassionate Home Care Scheduler to join our team!
This is a people-focused position that plays an important role in ensuring our clients receive consistent, reliable care. The Home Care Scheduler is the communication hub between our clients, caregivers, and office team, making sure everyone has the information and support they need.
We are looking for someone who enjoys building relationships, communicating with a variety of people, and finding solutions when things don't go according to plan. If you are organized, calm under pressure, customer-service minded, and have a "get it done" attitude, we'd love to meet you!
This is a fast-paced office environment where flexibility, communication, teamwork, and problem-solving are essential to success.
What You'll Do
As a Home Care Scheduler, you will coordinate daily schedules and serve as a key point of contact for clients and caregivers.
As a Home Care Scheduler, you will coordinate daily schedules and serve as a key point of contact for clients and caregivers.
- Coordinate caregiver schedules to ensure client shifts are appropriately staffed and covered
- Communicate schedules, schedule changes, and important updates clearly and promptly to clients and caregivers
- Build positive, professional relationships with clients, caregivers, and members of the office team
- Respond to client and caregiver questions, concerns, and requests with compassion and professionalism
- Work closely with caregivers to ensure they have the information and support needed to provide excellent care
- Quickly identify and resolve scheduling and staffing challenges
- Manage last-minute call-offs, coverage needs, and schedule changes while maintaining a calm and solution-focused approach
- Maintain consistent communication with clients and field staff regarding ongoing care needs
- Help ensure a positive client experience from initial contact through ongoing services
- Manage incoming calls and direct questions or concerns to the appropriate team member
- Accurately document scheduling changes, client communications, and other important information
- Prioritize and re-prioritize throughout the day as client and caregiver needs change
- Work collaboratively with the office team to maintain high standards of service and care
- Participate in a shared paid on-call rotation, approximately one week per month
What We're Looking For
- Previous scheduling, staffing, customer service, or healthcare experience preferred
- Home care or home health experience is a plus
- Excellent verbal and written communication skills
- Strong customer service and relationship-building skills
- Ability to communicate effectively with clients, caregivers, families, and team members
- Highly organized with strong attention to detail
- Comfortable managing multiple priorities and changing demands
- Strong computer and office skills
- Ability to work independently while contributing to a collaborative team
- Strong problem-solving skills and good judgment
- Ability to remain calm, professional, and compassionate in stressful situations
- Flexible and willing to step in and help wherever needed
- A genuine desire to help clients and families and make a difference in their lives
Your Pay & Benefits
- $47,840 annual salary
- Eligible for monthly bonus
- Health, dental, vision, and life insurance available
- Paid time off
- 401(k) with 4% company match
- Weekly pay
- Supportive and rewarding work environment
- Monthly employee recognition program
- Employee referral bonus program
- Growing company with opportunities for professional development
Schedule & Location
- Full-time
- Monday–Friday
- 8:00 AM–5:00 PM
- Shared paid on-call rotation, approximately one week per month
- Hudson, WI and Lake Elmo, MN office
BrightStar Care of St. Croix Valley is an Equal Opportunity Employer. We do not discriminate against applicants based on race, ethnicity, gender, veteran status, disability, or any other federal, state, or locally protected class.
Compensation: $47,840.00 per year
Follow your passion. Grow your home care career.
Numbers & Facts
| Location | Lake Elmo, Minnesota |
| Industry | Healthcare Services |
| Company Size | 100 to 499 employees |
| Website | https://www.brightstarcare.com/fairfax |
About Company
About BrightStar Care of Fairfax
Caring for a family member can be challenging. We know. We've been there. We started BrightStar to provide the compassionate, responsive and quality home care we had trouble finding for our family. At BrightStar, we strive to deliver just the right care for your loved one- care that keeps them safe and healthy.
About Our Higher Standard
At BrightStar Care of Fairfax, we believe that caring is more than just a job– it’s a way of life. That’s why our caregivers mean so much more to the people, families, and organizations they serve. BrightStar Care nurses, therapists, CNAs, and caregivers deliver professional and compassionate care in the comfort and familiarity of home. We are proud to provide a range of home care services to meet your loved one’s unique needs. From companionship, bathing, and hygiene assistance to in-home infusions and medication management, our professional care staff is available 24/7 to help when you need it most.
A Message From the Owners Kerry and Robert Massie:
Thank you for Considering BrightStar Care of Fairfax!
Kerry and I started BrightStar Care of Fairfax in 2012 because our experience in obtaining quality home care for Kerry’s mother in 2010 was so very difficult. We were so disappointed in the quality of the care and customer service we encountered that we began to look into how, and where, top-quality home care could be found.
After a number of tries, we found the BrightStar Care approach. We were so impressed with the superior level of customer service it provides that we decided to open own agency here in Northern Virginia.
Our mission is to provide the absolute best care for you and your loved one- a Higher Standard. We will do everything in our power to make sure your experience is the one Kerry and I were looking for in 2010. If, at any time, you are not 100% satisfied with the quality of care and customer service we are providing- or just need some more information- please reach out directly to us.
Kerry and Robert Massie are Certified Senior Advisors
The following pages will help you understand a bit more about the BrightStar approach. We hope to introduce you to the Homecare Buying Guide - a tool that many of our clients found helpful in evaluating and selecting the right homecare agency. And thank you again for considering BrightStar Care of Fairfax.
View our Flipbook Presentation: CLICK HERE
Learn more about our team by clicking HERE.
Skills
- Administrative Skillsunmatched
- Communication Skillsunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Dental Insuranceunmatched
- Detail Orientedunmatched
- Establish Prioritiesunmatched
- Health Insuranceunmatched
- Healthcareunmatched
- Home Careunmatched
- Life Insuranceunmatched
- Multitaskingunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Schedule Developmentunmatched
- Team Playerunmatched
- Telephone Skillsunmatched
- Vision Planunmatched
- Writing Skillsunmatched
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