We are seeking a highly organized, proactive, and solution-oriented Home Care Scheduler to join our growing home care agency in Naples, Florida. The scheduler plays a critical role in ensuring clients receive consistent, high quality care by coordinating caregiver schedulers, managing last minute call-outs, and optimizing staffing coverage using WellSky.
This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced healthcare environment.
Key Responsibilities
- Manage daily caregiver schedules using WellSky EMR
- Coordinate new client start-of-care scheduling
- Match caregivers to clients based on skill-set, availability, and client preferences
- Handle call-outs, schedule changes, and emergency coverage in real time
- Monitor overtime and minimize scheduling inefficiencies
- Maintain accurate documentation within WellSky
- Communicate clearly with caregivers, clients, and office staff
- Assist with on-call rotation
- Support the clinical and administrative team with scheduling reports and updates
Qualifications
- Minimum 1 year scheduling experience in home care or healthcare (required)
- Experience in WellSky preferred
- Strong knowledge of caregiver availability management and shift coverage
- Ability to multitask and make quick decisions under pressure
- Excellent phone and interpersonal communication skills
- Proficient in Microsoft Office and EMR systems
- Strong organizational skills and problem solving skills
- Knowledge in Florida home care regulations is a plus
Skills and Competencies
- Calm under pressure
- Highly organized
- Detail oriented
- Strong problem solver
- Team player with a positive attitude
- Customer service focused
Compensation
- Competitive hourly pay based on experience
- Performance based incentives
- Paid time off
- Supportive and team driven work environment
- Opportunity for growth within growing Naples based agency.
Work Schedule
- Full-Time
- Monday-Friday with rotating on-call responsibilities
- In office position (Naples Fl)