Interim HealthCare is seeking a dependable, organized and relationship-focused Home Care Scheduling Coordinator to support our growing Home Care division.
This position is responsible for coordinating caregiver schedules, filling open shifts, responding promptly to call-offs and maintaining consistent communication with clients, families, caregivers and the administrative team. The ideal candidate thrives in a fast-paced environment, takes ownership of unresolved scheduling needs and understands how reliable staffing directly affects the clients we serve.
Schedule:
Full-time, Monday through Friday, 9:00 a.m.–5:30 p.m., with flexibility based on client and scheduling needs. Occasional after-hours support or participation in an on-call rotation is required.
Pay:
$20.00–$23.00 per hour, based on relevant home care and scheduling experience.
Primary Responsibilities:
- Coordinate and maintain caregiver schedules for Home Care clients.
- Match caregivers according to availability, qualifications, location, client needs and personality compatibility.
- Respond promptly to caregiver call-offs, open shifts and schedule changes.
- Proactively contact qualified caregivers to secure coverage.
- Confirm upcoming shifts and address potential coverage concerns before they become emergencies.
- Communicate schedule updates clearly with clients, families, caregivers and internal team members.
- Maintain accurate schedules, caregiver availability and documentation in AxisCare.
- Monitor attendance, late arrivals, missed clock-ins and unconfirmed shifts.
- Assist with new-client starts, caregiver introductions and ongoing assignments.
- Follow up with clients and caregivers regarding schedule satisfaction and ongoing needs.
- Escalate attendance, performance, client-care or safety concerns to the appropriate manager.
- Communicate unresolved scheduling needs during team and on-call handoffs.
- Provide occasional scheduling support for the Staffing division as needed.
- Protect confidential client and employee information.
Qualifications:
- Previous home care, healthcare scheduling, staffing or customer-service experience preferred.
- Strong communication and relationship-building skills.
- Excellent organization and attention to detail.
- Ability to manage competing priorities and frequent schedule changes.
- Comfortable making frequent phone calls and sending professional texts and messages.
- Ability to remain calm, professional and solution-focused under pressure.
- Strong computer skills and the ability to learn scheduling software.
- Experience with AxisCare or another home care scheduling system is a plus.
- Reliable attendance and consistent availability are required.
What Success Looks Like:
- Open shifts are addressed promptly and followed through to resolution.
- Clients, families and caregivers receive timely communication.
- Schedules and documentation remain accurate and current.
- Potential coverage concerns are identified early.
- Responsibilities are owned through completion.
- Caregivers are matched thoughtfully with clients.
- Clients receive dependable, consistent care.
If you are a proactive problem-solver who enjoys helping people and creating order in a fast-moving environment, we would love to hear from you.
Interim HealthCare is an equal opportunity employer.
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