Home Care Supervisor

The Home Care Supervisor is responsible for managing the delivery of home care services for participants in the Program of All-Inclusive Care for the Elderly (PACE). This role involves coordinating care plans to ensure participants receive the necessary support to maintain their health and independence. The Home Care Supervisor provides in-home case management to PACE participants and provides supervision to home care aides to ensure that the participants’ in-home plan of care is effectuated. The Home Care Supervisor is accountable for authorized service delivery, timeliness, and participant experience related to in-home care.

Essential Responsibilities:

• Assist in the development and management of participant care plans, addressing medical, social, and personal needs. Actively participate in the interdisciplinary team by offering clinical expertise in team planning and problem-solving.
• Assesses in-home care needs by doing an in-person assessment in the participant’s home on admission and routinely thereafter, adjusting care plans as indicated.
• Evaluate, implement, and develop home care treatment plans for participants ensuring tight coordination and communication with the Interdisciplinary Team (IDT).
• Serve as the primary contact for participants, their families, and healthcare providers regarding the provision of home care services.
• Coordinate participant access to community resources and services, including social, medical, and rehabilitative services.
• Relay information to appropriate personnel using established communication channels and procedures.
• Communicate effectively, both verbally and in writing, with providers, participants, family members, and team members.
• Encourage and motivate participants to engage in activities, providing support. Teach and counsel participants and family members regarding care and safety.
• Maintain accurate records of activities, participant progress, and any changes in participants’ conditions.
• Serve on various internal and external committees as required or designated.
• Participate in team meetings, caregiver groups, and special events as needed.
• Provide on-call coverage for direct patient care alongside other staff as necessary.
• Foster a safe and supportive environment conducive to the professional development of healthcare professionals.
• Assist with hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees.

Supporting Responsibilities:

• Meet department and company performance and attendance expectations.
• Follow privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.

Work Experience: A minimum of 2 years of experience in case management, care coordination, and/or home and community-based services is required. A focus on working with geriatric or frail populations is preferred.

Education, Certificates, Licenses: A valid, active Oregon License in health field required (RN, OT, PT, LCSW, PTA, COTA). CPR certification (BLS or ACLS) is required. A valid driver's license is required.

Knowledge: Strong organizational, communication, and interpersonal skills, with the ability to manage multiple tasks and prioritize effectively. Proficiency in working with individuals who have various health issues, concerns, and personalities. Experience with computers and various software applications, including Word, Excel, PowerPoint, and Outlook. Ability to work independently with minimal supervision.