Home Health Care Liaison

Heritage Home Health Services is growing! We are seeking a Home Care Liaison to join our team. The Home Care Liaison is responsible for executing the sales strategy to increase company market share through account development and educating the medical community on services provided by the company while operating within set budget. In addition this position works directly with inpatient rehab facilities, SNF, and Assisted Living Communities to coordinate smooth transition of patient care to their home.

Details of the Home Care Liaison Role:

• Achievement of monthly admission goals.
• Successfully executes a weekly, monthly, and quarterly strategy to increase market share through key account development including prospecting/diversification and call frequency/routing. Plans activity to maximize territory coverage of both existing and prospective accounts.
• Responsible for executing effective sales calls that identify and meet the needs of the referral community and clearly communicate the features and benefits of Heritage Home Health Services. These include pre and post call planning, establishing rapport, effective questioning skills, proposing solutions, handling objections and closing.
• Works closely with the Clinical Director and Regional Business Development Manager to drive a vision of growth by focusing every team member on the needs and expectations of the referral community and patients.
• Responsible for all sales administration duties including timely coordination of in person, phone, and email follow up of referrals with accounts and effective communication with agency office staff, including the intake and clinical teams. Weekly sales meeting with strategic updates, submission of weekly schedule, time sheets, and monthly expense reports. Event coordination and attendance in relation to accounts and general community marketing.
• Responsible for being a good steward of the company's financial resources by projecting a return on monies spent and managing to a Sales and Marketing expense budget.
• Knows the features and benefits of the services provided by Heritage Home Health Services. Is able to articulate competitive advantages, specialty programs, and Medicare guidelines. Educates the medical community about the services of our organization through effective sales calls and in-services with the appropriate tools and literature.
• Coordinate new patient referrals via phone, email, and in person meetings with Social Workers, Discharge Planners, Case Managers, and Assisted Living staff.