Home Loans Collector

We are seeking a Home Loans Collector for the Home Loans Department in New Orleans, LA.

This role manages delinquent mortgage accounts and supports loss mitigation, foreclosure processing, charge‑offs, and REO disposition. As an individual contributor, the Collector handles inbound/outbound collection calls, documents member interactions, prepares correspondence, recommends foreclosure actions, resolves or escalates member issues, and follows established procedures to remediate defaulted loans. The position requires strong knowledge of mortgage delinquency workflows and a collaborative, solutions‑focused approach.

If you have mortgage collections expertise, loss‑mitigation skills, or a problem‑solving mindset you should apply right away!

Highlights:

• Resolve member delinquencies while delivering exceptional service and strengthening relationships.
• Support loss‑mitigation efforts, delinquency management, and charge‑off standards with accuracy and consistency.
• Contribute to continuous improvement by helping refine processes and supporting team operations.
• Promote a positive, values‑driven team culture with strong collaboration and morale.
• Participate in cross‑training, backup support, and annual development to expand skills and capabilities.
• Maintain thorough, compliant documentation in FICS MS and Episys to ensure clear and reliable account records.

Experience:

Required

• Collections experience
• Loss Mitigation experience

Preferred

• 1-2 years mortgage collections experience preferred
• 1-2 years loss mitigation experience preferred

Education:

Required

• High School Diploma

Preferred

• Some college

Skills & Knowledge:

Required

• Must have strong computer skills with an emphasis on Microsoft Word, Excel, Outlook and the ability to use basic office equipment.
• Ability to work as a productive and efficient team member while following directions to meet
• pressing deadlines.
• Demonstrate the ability to manage multiple tasks well.
• Demonstrate a high degree of competency in mathematical and reasoning skills.
• Strong verbal communication and negotiation skills.
• Must be fluent in both English and Spanish.

Preferred

• Knowledge of servicing guidelines, general understanding of residential mortgage lending guidelines, State of Louisiana Real Estate Lending Laws, applicable compliance regulations, and regulatory agency rules which govern residential real estate servicing.
• Knowledge of mortgage collections, loss mitigation and foreclosure processes.

Schedule: Default is Monday-Friday, 8:30 am-5:30 pm

Level of Work: 1C

Salary Range: $23.78/hour to $24.76/hour

Flexibility: In office, on site; not hybrid or remote

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.