About the Role
A Hug Away Medical Supplies, Inc. is seeking an experienced Home/Durable Medical Equipment (DME) Business Development & Operations Coordinator to support the growth of our expanding medical supply operation.
This position is ideal for a candidate with DME experience who enjoys building relationships, developing referral partnerships, managing retail operations, and supporting the day-to-day success of a medical equipment business.
The successful candidate will work closely with leadership to strengthen referral networks, enhance customer service, expand retail sales, and ensure smooth DME operations.
Core Responsibilities:
Business Development & Referral Growth:
- Develop and maintain relationships with physician offices, clinics, hospitals, rehabilitation facilities, home health agencies, hospice agencies, assisted living facilities, and community partners.
- Conduct outreach activities to increase referrals and expand market presence.
- Identify new business opportunities and support strategic growth initiatives.
- Represent the company at networking events, health fairs, and community outreach programs.
Retail Store Operations:
- Assist with the day-to-day operations of the medical supply showroom and retail store.
- Educate customers on available medical equipment and supplies.
- Support merchandising, product displays, and retail promotions.
- Ensure a positive customer experience through excellent service and product knowledge.
DME Coordination & Inventory Management:
- Coordinate DME orders from intake through delivery.
- Maintain inventory levels, conduct audits, and monitor product availability.
- Work with vendors and suppliers to ensure timely ordering and replenishment.
- Assist with equipment tracking, maintenance schedules, and quality control.
Customer Service & Relationship Management:
- Serve as a primary point of contact for patients, caregivers, referral sources, and community partners.
- Address customer concerns and ensure timely resolution of issues.
- Conduct follow-up calls to maintain customer satisfaction and encourage repeat business.
Operations & Administrative Support:
- Maintain accurate records and operational documentation.
- Assist leadership with reporting, inventory analysis, and operational improvement initiatives.
- Support vendor relationships, purchasing activities, and special projects.
Preferred Qualifications:
- 2+ years of Home Medical Equipment (HME) or Durable Medical Equipment (DME) experience.
- Experience working in a DME retail store, medical supply company, healthcare sales, or business development environment.
- Strong relationship-building and customer service skills.
- Experience with inventory management and vendor coordination.
- Familiarity with Brightree is preferred but not required.
- Self-motivated, organized, and capable of working independently.
- Comfortable engaging with referral sources and community partners.
Compensation & Benefits:
- Competitive hourly pay ($20–$25/hr) plus commission.
- Paid Time Off (PTO) after 90 days.
- Dental, Vision, and Life Insurance.
- Performance-Based Bonus Opportunities.
- Professional Growth and Advancement Opportunities.
- Supportive, Mission-Driven, Women-Owned Organization.